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Document Support Specialist

2 months ago


Bristol, Bristol, United Kingdom May & Stephens Full time
Document & Business Support Specialist

About the Role

We are seeking a highly skilled Document & Business Support Specialist to join our team at May & Stephens. As a key member of our support team, you will be responsible for providing administrative support to our Directors and Senior Associates, as well as producing high-quality documents and reports.

Key Responsibilities

  • Provide administrative support to allocated Directors/Senior Associates, including diary management, expense processing, and travel bookings.
  • Produce all client documents and reports to a high standard, using company style and formatting.
  • Create and amend documents from mark-ups, troubleshoot problem documents, and manage changes to house style.
  • Prepare draft emails, proofread documents for quality, and manage the lifecycle of document production through to delivery.
  • Creation and ongoing maintenance of document templates, production of reports according to service standards, and support for the wider support team.
  • Manage deadlines, ensure all updates are collated by the client deadline, and ensure the appropriate use of version control.
  • Ensure all documents are saved into the DMS, use dictation workflows to transcribe emails, letters, etc., and perform ad hoc tasks delegated by Service Co-Ordinators/PAs.
  • Provide support to all operational teams, including CV production, presentations, Visio, HR templates, BD, and DT.
  • Support Digital Transformation with testing Office upgrades and template solutions.

Requirements

  • Previous experience within a similar professional services role, ideally within the same industry.
  • Advanced Office 365 skills, particularly Microsoft Word, Excel, and PowerPoint.
  • Excellent communication skills and attention to detail.
  • Experience working with a document management system (SharePoint would be beneficial).
  • Experience using dictation and workflow tools.
  • Friendly and approachable, with excellent client service skills.
  • Ability to work to deadlines and meet KPIs for document turnaround, strong organisational skills, and ability to multi-task under pressure.
  • Fast and accurate typing skills, Microsoft Office Specialist or equivalent certification would be beneficial.