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Order Management Specialist

2 months ago

Amersham, Buckinghamshire, United Kingdom Undisclosed Full time
Order Management Coordinator

Undisclosed is seeking an experienced Order Management Coordinator to join our team. As an Order Management Coordinator, you will be responsible for ensuring the quality and integrity of order entry and fulfillment.

Key Responsibilities:
  • Plan and manage the entire process of fulfilling customer contracts from order entry to collection.
  • Implement changes as required for each project and optimize sales transfers.
  • Provide excellent customer service, including answering phone calls and responding to customer inquiries.
  • Monitor customer plans versus actuals to proactively reduce span in customer order fulfillment.
  • Ensure orders are validated, compliant, and approved before entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow-up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contract terms and conditions.
  • Follow shipment, installation, and application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause analysis on defects.
  • Monitor and coordinate daily logistics traffic from warehouses.
Requirements:
  • Experience in project management or order management.
  • Strong administration skills.
  • Proficient user of Microsoft Office.
  • Self-motivated and able to work independently as well as in a team.
  • Able to manage multiple tasks and competing priorities.
  • Previous experience in administrative and/or order management role.
  • Customer satisfaction oriented.
  • Team player.
  • Ability to use systems and work in a matrix environment.
  • Proficient at understanding how the order configuration process works (Oracle experience a plus).
  • Excellent verbal and written communication.