IT Support Specialist

1 week ago

Rochdale, Rochdale, United Kingdom Baltic Apprenticeships Full time

IT Support Apprenticeship Opportunity

**About the Role**

We are seeking a highly motivated and disciplined individual to join our team as an IT Support Apprentice. As a key player in our tech-savvy team, you will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.

**Responsibilities**

* Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism.
* Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures.
* Remote and On-Site Support: Deliver exceptional IT support, both remotely and on-site, addressing technical issues and providing solutions.
* Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution.
* Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management.
* Hardware and Software Configuration: Install, configure, and maintain hardware and software systems.
* Logging and Escalation: Accurately log tickets and escalate requests as needed, ensuring prompt and effective service.
* Password Resets: Assist users and clients with password resets and other routine tasks.

**Requirements**

* Highly disciplined and a self-starter with goal-oriented enthusiasm.
* Excellent communication skills to quickly grasp ideas and concepts.
* Ability to thrive in a high-pressure environment, meeting daily, weekly, and monthly targets.
* Resilient, dedicated, and confident in building relationships with business customers.
* Adaptability in using a range of tools and technologies.
* Receptive to feedback and coaching for continuous skill development.
* Minimum Grade 5/C in English and Grade 4/C in Maths.

**What We Offer**

* £16,000 per annum
* Monday to Friday, 40 hours per week
* Training and development opportunities to enhance your skills and career growth.
* Friendly and collaborative culture with a casual dress policy.
* Breakout facilities with a pool table and an American Diner for relaxation and team bonding.

**Next Steps**

Ready to start your IT career with us? Send us your application today Once we receive your CV, our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

**Eligibility Criteria**

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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