Financial Services Representative

1 week ago


Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

About the Role:

As a member of our Specialist Customer Support Team at Capital One - UK, you will play a vital role in helping our customers navigate challenging situations related to their credit card accounts. Your empathetic approach and strong communication skills will enable you to provide exceptional customer service and educate customers on next steps or signposting for further support.

Key Responsibilities:

  • Have effective and impactful conversations with our customers to understand their individual circumstances and agree on a suitable solution from a range of options that will support them.
  • Understand industry regulation and how it matches with Capital One policies to ensure compliance and customer satisfaction.
  • Remain customer-focused and put them at the centre of every decision, prioritizing their needs and concerns.
  • Support our customers through a range of challenging and sensitive situations, taking into account any vulnerabilities and providing signposting to additional support resources when necessary.
  • Use your judgment when assessing the right outcome for the customer, balancing their needs with business requirements.

What We're Looking For:

  • A natural problem solver focused on getting the right outcomes for our customers, with a strong ability to empathize and communicate effectively.
  • Resilience is key, as this role can be challenging at times, particularly when dealing with sensitive situations our customers may be facing.
  • A team player that acts with integrity and treats our customers and associates with respect, valuing diversity and inclusion in the workplace.
  • We'd love it if you have first-hand experience within the Finance Industry, but don't worry if not, as this isn't a deal-breaker.
  • A great communicator with a passion for giving the best advice to every customer you speak to through empathy and advocacy.

What's in It for You:

  • A competitive salary of £27,000.00.
  • High performers have strong and diverse career progression opportunities, investing heavily in developing great people through our Capital One University training programmes.
  • Immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance, with flexible benefits available.
  • Open-plan workspaces and accessible facilities designed to inspire and support you, including a fully-serviced gym, subsidised restaurant, and mindfulness space.


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