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Overnight Operations Manager 4 on 4 Off

3 months ago

London, Greater London, United Kingdom Apex Hotels Full time

Overview:

Join Apex Hotels, where we prioritize our team members and strive to create a friendly and inviting atmosphere for our guests. As an Overnight Operations Manager at Temple Court, you will play a crucial role in our organization, reflecting our core principles of Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your unique personality to the role, as it contributes to the distinctive charm of Apex Hotels.

Perks:

  • Generous vacation allowance
  • Access to Employee Assistance Programme
  • Financial Wellbeing App Wagestream for flexible salary
  • In-house employee communication application
  • Access to fitness facilities and swimming pools
  • Healthy meal options provided
  • Ongoing training and professional development
  • Employee events and recognition programs
  • Referral bonus program

After successfully completing your probationary period, you will also benefit from additional perks including pension contributions, recognition initiatives, and discounted rates within the hotel.

Key Responsibilities:

  • Ensure compliance with brand standards and maintenance of guest facilities
  • Assist the Cluster Night Manager in delivering exceptional service
  • Efficiently address guest inquiries
  • Generate nightly reports and maintain awareness of hotel operations
  • Respond to guest feedback and reviews
  • Supervise Night Receptionists and oversee team performance

Qualifications:

  • Previous experience in a supervisory capacity within Front Office/Nights Accommodation
  • Understanding of the hospitality sector and health & safety protocols
  • Customer-focused and service-oriented mindset
  • Proficient in Microsoft Office and Front Office management systems

At Apex Hotels, we believe in hiring for attitude and providing training for skills, offering a structured 12-week training program to help you thrive as an Overnight Operations Manager. Become part of a vibrant, innovative, and rewarding career where your personality and ideas are appreciated.