Content Operations Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Content Operations Coordinator to join our VOD Content Operations team at Channel 4.
As a Content Operations Coordinator, you will play a crucial role in ensuring the timely delivery of programme and film content to all VOD platforms, meeting contractual obligations and Content Management's objectives.
Key Responsibilities:
- Monitor delivery of all programme and film content to Channel 4 Streaming, TV, and secondary sales platforms
- Coordinate and ensure timely delivery of subtitles and audio description
- Manage transcode & delivery volumes via our online service provider
- Troubleshoot and fix delivery issues (transcoding, delivering, and playback)
- Daily platform surfacing checks for content and access services
- Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance, and Programme Management teams
- Coordinate late deliveries and ensure that content is delivered as quickly as possible
- Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming
- Monitor our Live2VOD delivery solution
- Monitoring live streamed events with our live streaming platform provider
- Provide content schedules to 3rd party platforms and internal stakeholders
- Field internal and external inquiries and follow up as necessary
- Action urgent content revokes, ensuring content is taken down in a timely manner
- Field post-delivery viewer queries around video, metadata, image, subtitle, and AD issues
- Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary
- Excellent written and oral communication skills
- Strong attention to detail
- Operational coordination experience
- Collaborative and self-motivational
- Ability to troubleshoot and think outside the box
- Experience working to tight deadlines
- Proficient in Microsoft Office products, particularly Excel
- High level of communication and customer service regarding content deadlines
Channel 4 operates a 60/40 working pattern, equating to three office days per week. This allows for a regular pattern of home and office working days, giving employees the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.
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