Content Operations Coordinator

3 weeks ago


London, Greater London, United Kingdom Channel 4 Full time
Job Summary

We are seeking a highly organized and detail-oriented Content Operations Coordinator to join our VOD Content Operations team at Channel 4.

As a Content Operations Coordinator, you will play a crucial role in ensuring the timely delivery of programme and film content to all VOD platforms, meeting contractual obligations and Content Management's objectives.

Key Responsibilities:
  • Monitor delivery of all programme and film content to Channel 4 Streaming, TV, and secondary sales platforms
  • Coordinate and ensure timely delivery of subtitles and audio description
  • Manage transcode & delivery volumes via our online service provider
  • Troubleshoot and fix delivery issues (transcoding, delivering, and playback)
  • Daily platform surfacing checks for content and access services
  • Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance, and Programme Management teams
  • Coordinate late deliveries and ensure that content is delivered as quickly as possible
  • Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming
  • Monitor our Live2VOD delivery solution
  • Monitoring live streamed events with our live streaming platform provider
  • Provide content schedules to 3rd party platforms and internal stakeholders
  • Field internal and external inquiries and follow up as necessary
  • Action urgent content revokes, ensuring content is taken down in a timely manner
  • Field post-delivery viewer queries around video, metadata, image, subtitle, and AD issues
  • Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary
Essential Experience and Skills:
  • Excellent written and oral communication skills
  • Strong attention to detail
  • Operational coordination experience
  • Collaborative and self-motivational
  • Ability to troubleshoot and think outside the box
  • Experience working to tight deadlines
  • Proficient in Microsoft Office products, particularly Excel
  • High level of communication and customer service regarding content deadlines
Hybrid Working:

Channel 4 operates a 60/40 working pattern, equating to three office days per week. This allows for a regular pattern of home and office working days, giving employees the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.
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