Content Operations Coordinator
2 months ago
Join Channel 4 as a Junior VOD Content Operations Coordinator and play a key role in ensuring the smooth delivery of programme and film content to various platforms.
Key Responsibilities:- Monitor and coordinate the delivery of content to Channel 4 Streaming, TV, and secondary sales platforms.
- Ensure timely delivery of subtitles and audio description.
- Manage transcode and delivery volumes via our online service provider.
- Troubleshoot and resolve delivery issues.
- Perform daily platform surfacing checks for content and access services.
- Liaise with internal teams, including VOD Planning, VOD Rights, VOD Compliance, and Programme Management.
- Coordinate late deliveries and ensure content is delivered as quickly as possible.
- Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming.
- Monitor our Live2VOD delivery solution.
- Monitor live streamed events with our live streaming platform provider.
- Provide content schedules to 3rd party platforms and internal stakeholders.
- Field internal and external inquiries and follow up as necessary.
- Action urgent content revokes, ensuring content is taken down in a timely manner.
- Field post-delivery viewer queries around video, metadata, image, subtitle, and AD issues.
- Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary.
- Excellent written and oral communication skills.
- Strong attention to detail.
- Operational coordination experience.
- Collaborative and self-motivational.
- Ability to troubleshoot and think outside the box.
- Experience working to tight deadlines.
- Proficient in Microsoft Office products, particularly Excel.
- High level of communication and customer service regarding content deadlines.
Channel 4 operates a 60/40 working pattern, with three office days per week. This allows for a balance between collaboration and flexibility.
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