Content Operations Specialist

2 weeks ago

London, Greater London, United Kingdom Channel 4 Full time

As a key member of VOD Content Operations, you will play a vital role in ensuring that programme and film content is delivered to all VOD platforms in a timely and efficient manner. Your responsibilities will include coordinating with internal teams to address any issues or concerns that may arise during the delivery process. You will also be responsible for monitoring delivery of content to Channel 4 Streaming, TV, and secondary sales platforms, as well as troubleshooting and fixing any delivery issues that may occur.



Key Responsibilities

  • Monitor delivery of programme and film content to Channel 4 Streaming, TV, and secondary sales platforms
  • Coordinate and ensure timely delivery of subtitles and audio description
  • Manage transcode & delivery volumes via our online service provider
  • Troubleshoot and fix delivery issues (transcoding, delivering and playback)
  • Daily platform surfacing checks for content and access services
  • Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams
  • Coordinate late deliveries and ensure that content is delivered as quickly as possible
  • Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming
  • Monitor our Live2VOD delivery solution
  • Monitoring live streamed events with our live streaming platform provider
  • Provide content schedules to 3rd party platforms and internal stakeholders
  • Field internal and external inquiries and follow up as necessary
  • Action urgent content revokes, ensuring content is taken down in a timely manner
  • Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues
  • Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary
    Essential Experience and Skills

    • Excellent written and oral communication skills
    • Strong attention to detail
    • Operational coordination experience
    • Collaborative and self-motivational
    • Ability to troubleshoot and think outside the box
    • Experience working to tight deadlines
    • Proficient in Microsoft Office products, particularly Excel
    • High level of communication and customer service regarding content deadlines
      Hybrid Working

Channel 4 operates a 60/40 working pattern, with three office days per week. This allows for a regular pattern of home and office working days, giving employees the flexibility to decide where they spend the rest of the working week.

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