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Customer Service Manager
2 months ago
This is an exciting opportunity to join Sainsbury's as a Customer and Trading Manager, where you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Manage a team of colleagues to ensure excellent customer service and a smooth shopping experience.
- Develop and implement strategies to drive sales growth and improve customer engagement.
- Collaborate with other managers to plan and execute store operations, including stock management and visual merchandising.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Provide coaching and development opportunities to colleagues to enhance their skills and knowledge.
- Proven experience in a customer-facing role, preferably in a retail environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
- Basic knowledge of retail operations, including stock management and visual merchandising.
- A competitive salary and benefits package, including a discount card and pension scheme.
- Opportunities for career development and progression, including training and coaching.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The chance to work with a leading retailer, with a strong commitment to customer service and community engagement.
