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QA Team Lead

4 weeks ago

Manchester, United Kingdom The Candidate Recruitment Agency Full time
Job Title: QA Team Lead

We are seeking a highly skilled QA Team Lead to join our team at The Candidate Recruitment Agency. As a QA Team Lead, you will be responsible for managing and distributing QA resources across projects and business-as-usual tasks.

Key Responsibilities:

  • Resource Management: Plan and distribute QA resources on a weekly, monthly, and quarterly basis to ensure coverage for both projects and BAU tasks.
  • Project Oversight: Act as a key stakeholder for enterprise projects and account overhauls, managing timelines, client requirements, and troubleshooting.
  • Incident Management: Oversee the Zendesk dashboard and ensure effective triaging of support tickets, providing additional resources and handling escalations.
  • Cross-Department Collaboration: Work with team leads across departments to manage priorities, improve workflow processes, and ensure client satisfaction.
  • Client Support: Provide technical liaison for Account Managers and ensure client communications are effective, particularly for resolution implementations and project progress.

Benefits:

  • Flexible Working: Enjoy flexible hours and hybrid working options.
  • Pension Scheme: Company pension plan to secure your future.
  • Training & Development: Ongoing training and development opportunities with direct mentorship.
  • Career Progression: Be part of a rapidly growing Manchester scale-up, with clear opportunities for career advancement.
  • Annual Pay Reviews: Regular reviews to ensure competitive compensation.

Ideal Candidate:

  • Leadership Experience: Proven experience in leading a QA team and managing resources across multiple projects.
  • Technical Expertise: Knowledge of QA processes and tools, with the ability to oversee troubleshooting and ticket management systems like Zendesk.
  • Collaborative: Strong communication and collaboration skills to work with cross-functional teams and manage client expectations.
  • Project Management Skills: Experience managing project timelines and ensuring resources meet project and client needs.
  • Client-Focused: Ability to build and maintain strong client relationships, ensuring projects meet their requirements and timelines.