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Customer Service Representative

2 months ago

Dalkeith, Midlothian, United Kingdom Midlothian Council Full time
{"Job Title: Customer Service Advisor

Job Summary:
Midlothian Council is seeking a highly skilled and motivated Customer Service Advisor to join our Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide high-quality customer service to clients via phone, email, and other communication channels
  • Resolve customer queries and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain knowledge of council services and policies
  • Contribute to the development of new processes and procedures to improve customer service

Requirements:
  • Minimum of 3 standard grade passes, including English and Mathematics
  • Vocational qualification SVQ or relevant experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of customer service principles and practices

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and collaborative team environment
  • Flexible working arrangements

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by [insert closing date]. We look forward to hearing from you