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Quality and Safety Team Coordinator

2 months ago

Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time
Job Summary

The post holder will provide administrative support to the Quality and Safety Team, ensuring the effective delivery of the Patient Safety Incident Response Framework (PSIRF) across the Trust. This role will also provide administrative support to the Bereavement Office, ensuring that bereaved families receive compassionate and sensitive care.

Main DutiesQuality and Safety
  • Support the delivery of the PSIRF and standards
  • Develop and maintain a centralised log of safety actions and quality improvement projects
  • Ensure the centralised log is regularly updated with progress on actions and actions are closed in a timely manner
  • Ensure test of effectiveness is completed prior to the closure of actions / projects
  • Identify and highlight duplicate actions and quality improvement projects
  • Identify and highlight any safety action trends and themes
  • Ensure evidence to support completion of safety actions and test of effectiveness is uploaded to the incident reporting system
  • Monitor timescales for incident response completion
  • Support the preparation of agendas, minutes, action logs and papers for patient safety meetings and learning responses
  • Monitoring and actioning emails to the patient safety team inbox
  • Undertake general administrative duties to support the Head of Patient Safety photocopying, scanning and uploading of documents
  • Support the preparation of letters to families about ongoing incident investigations / learning response
  • Managing the Patient Safety Team diary; making, changing and managing meeting and training invites
  • Develop good working relationships with internal and external stakeholders
  • Support the management of incidents using the incident reporting system (datix)
  • Develop audit tools and collect data to support the completion of patient safety reports
  • Support the development and delivery of patient safety training
  • Support the development of local policies and procedures
  • Support the cascade of safety alerts and monitoring of actions
Bereavement
  • Be kind, caring, empathetic and compassionate towards bereaved relatives
  • Draw upon an understanding of spiritual, cultural and religious needs to provide a person-centred approach to guide bereaved families and can deal sensitively with their emotional distress
  • To keep clear accurate records relating to each death at the Trust, deceased patients property and making the relevant post death notifications (to the GP)
  • Signpost relatives to appropriate bereavement services and resources
  • Arrange appointments for bereaved families with viewing of their loved ones
  • Facilitate the release of the deceased to a funeral director
  • Facilitate the release of property and valuables to relatives and manage unclaimed property
  • Co-ordinate proceedings in the event of an infant death including: Liaising directly with the Labour Ward, Birth Reflections Team, Bereavement Midwives or appropriate department to ensure that all paperwork relating to an infant death is correctly completed Arranging appropriate transport for babies/foetuses to and from the hospital at which the postmortem is to be carried out
  • Attempting to trace a persons next of kin
  • To support the Mortality Improvement Lead in the preparation and submission of evidence for annual assessments / key performance indicators
  • Be fully conversant with all relevant national and local Policies and Guidelines
  • Access regular supervision and support via their line manager to support them with the emotional aspects of the role
Person Specification

Professionalism

Essential

  • Ability to work as part of a team and organise fluctuating workload around competing priorities

Qualifications and Further training

Essential

  • GCSE English and Maths or equivalent
  • Significant experience of working in an administrative role
  • Competent user of Microsoft office

Desirable

  • Experience using EPR

Skills

Essential

  • Highly developed communication skills both verbal and written
  • Able to follow processes and policies

Desirable

  • Minute taking skills