Guest Services Associate

4 weeks ago

Faversham, Kent, United Kingdom Shepherd Neame Full time

Are you looking to make a positive impact in your community? If you have a few hours to spare each week and enjoy creating memorable experiences for others, we have the perfect opportunity for you.

We are seeking enthusiastic individuals to join our team as Visitor Centre Assistants. This dynamic role allows you to provide exceptional customer service at various events such as weddings, parties, concerts, and more, all within a unique venue.

This is a part-time position with flexible hours to accommodate events, tours, and other activities throughout the week. The schedule will vary, often including evenings and weekends, so your availability during these times is crucial.

Key Benefits:

  • Competitive hourly wage
  • 25% discount on food at managed establishments
  • 25% discount on overnight hotel bookings
  • Up to 40% discount on select merchandise from the Visitor Centre Shop
  • Access to discounts and special offers at numerous high street retailers
  • Financial wellness app and early wage access
  • Participation in a Share Incentive Plan
  • Access to mental health support resources

Responsibilities:

  • Prepare the Visitor Centre and associated bars according to customer requirements
  • Accurately operate tills
  • Serve beverages in accordance with best practices
  • Close down the Visitor Centre and bar following established procedures
  • Assist with functions and provide support to guests
  • Ensure function rooms are set up appropriately for events
  • Efficiently clear and store equipment after use
  • Occasionally assist at external events
  • Maintain cleanliness and organization of public and work areas
  • Adhere to Health & Safety regulations, prioritizing the well-being of all
  • Perform additional tasks as requested by management

About Us:

Shepherd Neame, Britain's oldest brewer, has been a cornerstone of the Faversham community for over 300 years. As an independent family business, we pride ourselves on our award-winning visitor centre and a vast network of pubs and hotels across London and the South East. With a dedicated team of approximately 1,500 employees, we are renowned for our classic ales and diverse portfolio, including both local and international brands.

We value diversity, equality, and inclusion at Shepherd Neame. We encourage applications from individuals of all backgrounds and strive to create a supportive environment where everyone can thrive.

  • Guest Services Associate

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Visitor Experience CoordinatorAre you looking to dedicate a few hours each week to create unforgettable experiences for others? We are seeking enthusiastic individuals to join our team as Visitor Experience Coordinators. This dynamic role allows you to provide exceptional customer service at various events, including weddings, parties, and concerts, in a...

  • Night Shift Hospitality Associate

    58 minutes ago

    Faversham, Kent, United Kingdom whitbread Full time

    We're seeking a skilled Nights Team Member to provide exceptional overnight support to our hotel guests at Premier Inn in Faversham. As a key member of our team, you'll be responsible for ensuring the safety and comfort of our guests, utilizing your calm and customer-focused approach to deliver a seamless experience.Key Responsibilities:Provide exceptional...

  • Event Support Associate

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Are you looking to make a difference in your community? If you have a few hours to spare each week and enjoy creating memorable experiences for others, this role might be perfect for you. We are seeking enthusiastic individuals to join our team as Visitor Centre Assistants. In this dynamic position, you will have the chance to provide exceptional customer...

  • Warehouse Associate

    2 days ago

    Faversham, Kent, United Kingdom GIST Full time

    About GistGist is a leading logistics and supply chain company that delivers industry-leading services to its clients. We are a dynamic and evolving business built on our core values of safety, people, and innovation.Job SummaryWe are seeking a skilled Warehouse Associate to join our team in Faversham. As a Warehouse Associate, you will play a key role in...

  • Warehouse Associate

    2 days ago

    Faversham, Kent, United Kingdom GIST Full time

    About GistGist is a leading logistics and supply chain company that delivers industry-leading services to its clients. We are a dynamic and evolving business built on our core values of safety, people, and innovation.Job SummaryWe are seeking a skilled Warehouse Associate to join our team in Faversham. As a Warehouse Associate, you will play a key role in...

  • Event Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Visitor Engagement AssociateAre you looking to contribute your time and energy to create unforgettable experiences for others? We are seeking enthusiastic individuals to join our team as Visitor Engagement Associates. This dynamic role offers the chance to provide exceptional customer service at various events, including weddings, parties, and concerts,...

  • Financial Operations Associate

    4 weeks ago

    Faversham, Kent, United Kingdom TPF Recruitment Full time £25,000 - £30,000

    Company Overview: TPF Recruitment is a dynamic and innovative accountancy firm dedicated to providing exceptional financial services. Position Summary: We are currently seeking a Financial Operations Associate to join our team on a full-time permanent basis. This role is essential in supporting our diverse clientele, which includes sole traders,...

  • Nights Team Member

    2 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and customer-focused Nights Team Member to join our team at Faversham Premier Inn. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.Key Responsibilities:Guest Safety...

  • Nights Team Member

    3 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and customer-focused Nights Team Member to join our team at Faversham Premier Inn. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.Key Responsibilities:Guest Safety...

  • Front of House Team Member

    2 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Premier Inn in Faversham. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service...

  • Front of House Team Member

    2 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Premier Inn in Faversham. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service...

  • Head Housekeeper

    3 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly skilled and experienced Head Housekeeper to lead our Housekeeping team at Premier Inn Faversham. As a key member of our hotel team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Key Responsibilities:Lead and manage the Housekeeping team to deliver exceptional results...

  • Head Housekeeper

    3 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly skilled and experienced Head Housekeeper to lead our Housekeeping team at Premier Inn Faversham. As a key member of our hotel team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Key Responsibilities:Lead and manage the Housekeeping team to deliver exceptional results...

  • Event Support Assistant

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Are you looking to contribute your time and energy to create unforgettable experiences for others?We are seeking enthusiastic individuals to join our team as Visitor Centre Assistants. This dynamic role offers the chance to provide exceptional customer service at various events, including weddings, parties, concerts, and more, all within a distinctive...

  • Visitor Centre Support Staff

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Visitor Centre Support StaffAre you looking to contribute your time and energy to create unforgettable experiences for visitors? We are seeking enthusiastic individuals to join our team as Visitor Centre Support Staff. This dynamic role offers the chance to provide exceptional customer service at various events, including weddings, parties, and concerts,...

  • Visitor Centre Host

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Are you looking to contribute a few hours of your week to create unforgettable experiences for others? We are seeking enthusiastic individuals to join our team as Visitor Centre Assistants. This dynamic role offers the chance to provide exceptional customer service at various events, including weddings, parties, concerts, and more, all within a distinctive...

  • Housekeeper - Faversham Premier Inn

    2 weeks ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and detail-oriented Housekeeper to join our team at Premier Inn in Faversham. As a Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, providing exceptional customer service, and working collaboratively with our housekeeping team.Key Responsibilities:Cleaning and...

  • Housekeeper - Faversham Premier Inn

    6 days ago

    Faversham, Kent, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and detail-oriented Housekeeper to join our team at Premier Inn in Faversham. As a Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, providing exceptional customer service, and working collaboratively with our housekeeping team.Key Responsibilities:Cleaning and...

  • Thanet Way Service Station Team Associate

    1 week ago

    Faversham, Kent, United Kingdom Thanet Way - Peregrine Retail Full time

    Job OverviewPeregrine Retail, a subsidiary of Motor Fuel Group, is seeking a part-time Night Shift Team Member to join the team at Thanet Way Service Station.The successful candidate will be responsible for ensuring a smooth shift operation, which may involve:Managing stock levels and performing stock rotationMaintaining a clean and organized work...

  • Housekeeper - Lenham

    22 hours ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Shepherd Neame is seeking a part-time Housekeeper to support the delivery of a clean and welcoming environment for guests. As a key member of the team, you will play a vital role in ensuring the hotel and restaurant maintain high standards of cleanliness and comfort. If you have a passion for hospitality and enjoy working behind the scenes, this could be the...