D365 CRM Developer

2 weeks ago

Glasgow, Glasgow City, United Kingdom ACCA Full time
About the Role

We are seeking a highly skilled D365 CRM Developer to join our Enterprise Services Platform CoE team. As a key member of our team, you will be responsible for delivering service improvement activities on the Dynamics 365 CE services in project and business settings.

Key Responsibilities
  • Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements, including entities, forms, views, workflows, Power Automate flows, and business rules.
  • Support Digital Transformation deployment, go live, service introduction, and post-go-live activities.
  • Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality, with a focus on writing efficient, reusable, and well-documented code.
  • Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs.
  • Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model.
  • Manage and control D365 CE release process, working closely with service providers and Digital Transformation.
  • Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements.
  • Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE.
  • Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions.
  • Stay updated with the latest D365 CE features and updates, evaluating and implementing upgrades and enhancements to improve system performance and functionality.
  • Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.
  • Define Dynamics 365 through the application of best practice and industry standards, including Microsoft Well Architected Framework, security controls, and global data residency legislation.
Requirements
  • In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.
  • Proficiency in programming languages, including C#, JavaScript, and JSON, with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development, and Azure Cloud and integration.
  • Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages, and Power BI.
  • Knowledge of creating and utilising web resources for implementing custom UI components and scripts within Dynamics 365 CE.
  • Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services.
  • Experience of shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors.
  • Experience of working in organisations undergoing significant transformation.
  • Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development.
  • Ability to create technical documentation, including design specification, test plans, and user guides.
  • Experience of working across IT towers and business departments to gather requirements and deliver service improvements.
  • Able to demonstrate a clear understanding of detailed technical concepts and apply this understanding to everyday business problems.
  • Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system.
About ACCA

ACCA is committed to creating an environment where you can prioritise your wellbeing. We strive to provide a workplace culture that is inclusive, diverse, human, and connected. We welcome applications from candidates who meet some but not all of the criteria listed below.

We offer a range of benefits, including private healthcare, life assurance, and income protection, as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

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