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Senior CRM Business Development Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Pinsent Masons Full time

**Role Overview**

As a CRM Technical Specialist at Pinsent Masons, you will play a critical role in streamlining our CRM processes to drive business growth and enhance performance. Your responsibilities will include managing daily operations, guiding CRM strategy, and supporting project implementation.

**Key Responsibilities:**

  • Develop and implement efficient CRM processes to support business objectives.
  • Manage and maintain accurate and up-to-date CRM data to inform business decisions.
  • Lead the development and delivery of CRM training programs to ensure timely and effective training.
  • Collaborate with cross-functional teams to support system integrations, process automation, and enhancements.
  • Contribute to the development of a CRM strategy that supports client development and engagement.
  • Stay up-to-date with the latest CRM technology and trends to ensure technical expertise.
  • Develop and deliver training programs to enhance CRM knowledge and skills.
  • Apply project management skills and a proactive approach to process improvement.
  • Build strong relationships and influence across the firm to drive business outcomes.

**What We Offer:**

  • Agile working arrangements, including the opportunity to work from home.
  • Carers' leave (up to five paid days' leave towards caring responsibilities).
  • 25 days' annual leave entitlement, with the option to purchase or roll over five days.
  • Contributory pension scheme.
  • Private healthcare policy.
  • Death in service cover (four times base salary).
  • Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan.
  • Cycle to work scheme.