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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom EE Full time

About the Role

We are seeking a talented and enthusiastic individual to join our customer service team as an Apprentice Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities

  • Provide personalized support to customers via phone, email, and other channels
  • Assist customers with queries and issues related to their accounts and services
  • Work collaboratively with colleagues to resolve customer complaints and issues
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer

  • A competitive starting salary and incentives throughout the year
  • Opportunities for career growth and development within the company
  • A supportive and inclusive work environment that values diversity and individuality
  • Access to online GP services and other employee benefits
  • Season ticket loan and volunteering days to support work-life balance

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Basic computer skills and familiarity with customer service software
  • Ability to learn and adapt quickly to new systems and processes