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Shift Manager

2 months ago

Basingstoke, Hampshire, United Kingdom German Doner Kebab Full time

Job Summary:

The Shift Manager - Team Lead is a key role in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures. This position involves leading, coaching, and inspiring team members to provide exceptional customer service and maintain high standards of quality control, hygiene, and safety.

Key Responsibilities:

  • Action the business performance of the restaurant as set by the Restaurant Manager
  • Action restaurant sales levels and profitability
  • Action marketing activities, such as promotional events and discount schemes
  • Prepare reports at the end of the shift/week, including staff control, food control, wastage, and sales
  • Create and execute plans for departmental sales, profit, and staff development

Stock Control:

  • Order or requisition food and other supplies needed to ensure efficient and continuous operation
  • Weekly/Daily ordering to maintain stock levels and place special orders for functions
  • Work with other Supervisors and Managers to coordinate stock deliveries and keep accurate records
  • Inspect supplies, equipment, and work areas to ensure conformance to established company standards

Training and Development:

  • Provide staff training and ongoing support to staff members
  • Ensure store staff are well-groomed and smart ready for work
  • Ensure storage areas are secure, neat, and clean at all times
  • Maintain high standards of quality control, hygiene, sanitation, health, and safety
  • Meet and greet customers whenever possible
  • Investigate and resolve customer queries and complaints
  • Train staff on fire and safety procedures and ensure compliance with Health, Safety, and Fire regulations

Other Responsibilities:

  • Identify additional revenue opportunities
  • Knowledge of ingredients and cooking methods
  • Prepare duty rosters and maintain cleanliness and hygiene procedures
  • Assist other staff where required
  • Minimize wastage
  • Ability to work in a team and motivate others
  • Hold a basic Food Hygiene Certificate
  • Conduct daily staff briefings and ensure staff punctuality
  • Monitor and record temperature of freezers and chillers
  • Arrange store maintenance when required
  • Support and adhere to the equal opportunities policy
  • Care in service to avoid accidents
  • Ensure cash/credit card security