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Service Coordinator

2 months ago

Sevenoaks, Kent, United Kingdom Office Angels Full time
Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our client's maintenance services.

Key Responsibilities:
  • Pre-plan maintenance visits for field-based engineers to ensure efficient allocation of resources.
  • Deal with customer enquiries and breakdowns over the phone, providing excellent customer service.
  • Liaise with engineers on the phone to assist with scheduling and coordination.
  • Prepare RAMs (Risk Assessment and Method Statement) for engineer's site visits.
  • Ensure that all activities comply with our client's HSE policies and procedures.
  • Administration tasks including logging of information for jobs, accurate input of contact information and updates, training course administration for engineers etc.
Requirements:
  • Experience in planning pre-planned maintenance / scheduling work is essential.
  • Strong administration skills gained within similar industry. (Engineering/Manufacturing/Maintenance/Instillation)
  • Ability to work under pressure and meet tight deadlines.
  • Strong organisational and time management skills.
  • Excellent problem-solving abilities, with the creativity to find effective solutions.
  • Self-motivated, able to work independently and as part of a team.
  • Strong IT skills
What We Offer:
  • Competitive salary ranging from £28,000 to max £32,000 per annum. Depending on experience.
  • 26 days holiday + bank holidays
  • Annual bonus
  • A dynamic and supportive work environment.

If you are a proactive and energetic individual with a passion for coordination and customer service, then this is the perfect opportunity for you.