Voice Services Architect

2 months ago

London, Greater London, United Kingdom Marex Spectron Full time

About Marex Spectron

Marex Spectron is a leading global financial services platform, providing essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.

The company provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging, and Investment Solutions, as well as Agency and Execution. It has a leading franchise in many major metals, energy, and agricultural products, executing around 50 million trades and clearing 205 million contracts annually.

Marex Spectron was established in 2005, but through its subsidiaries, it can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the company has over 1,800 employees across Europe, Asia, and America.

About the Role

The Communications and Surveillance Platform Manager provides hands-on oversight and coordination to support Marex Spectron's Global Voice, Messaging, and Archiving services and platforms. The role involves leading the design and implementation of new strategies for the organization to succeed and remain compliant, as well as providing hands-on experience in ensuring the high availability of services.

The role also encompasses supporting and owning the components and contracts that make up Marex Spectron's services across its offices, data centers, and suppliers, including ensuring Compliance tools are operational and in line with Company Policies with the appropriate archiving and data retention in place.

Responsibilities

  • Lead the vision and implementation of modern Voice Services across the organization.
  • Ensure Voice Services are resilient and required testing is completed in line with internal policies.
  • Architecture and Project consultation for new Voice service requirements.
  • Track and manage the Voice Service costs, manage the relationships with vendors, manage renewals, and identify cost/value optimization initiatives that meet the organization's objectives.
  • Work with the Compliance Team to ensure voice and messaging data archiving and retention processes meet compliance requirements, report, and address any gaps that are identified.
  • Coordination of Voice projects being delivered on time and on budget.
  • Maintenance of the Voice Services in line with internal Security and Operational standards.
  • Provide Operational support and escalation as required for Voice Service issues, ensuring close collaboration with Service Desk staff, knowledge is shared, and operational work items are tracked and managed.
  • Ensure operational excellence and making sure services remain stable.

Requirements

  • Front Office Trading Environment.
  • Cisco Call Manager systems / Cloud 9.
  • Red Box / Orex / Voxsmart.
  • Telephone lines (BT & Six Degrees).
  • Private Wires (IPC & Flexenet).
  • Session Border Controller (SBC) integrations.
  • Vodafone / O2 mobile services.
  • MS Teams voice SIP integrations.
  • Chat Platforms and surveillance tooling.
  • Global Relay integrations.
  • Various softphone platforms (mobile/desktop).
  • UCaaS management experience.
  • Supplier Management.
  • IT Service Management.
  • Understanding of overall Telecommunications services, protocols, and general IT services.
  • Comfortable multi-tasking.
  • Strong analytical and troubleshooting skills.
  • Strong Oral and Written Communication Skills.
  • Motivational Skills.

Desirable

  • Experience with establishing voice quality assessment and monitoring tools/platform.
  • Experience with network package analysis tooling.
  • Multivendor interoperability of voice solutions (MS Teams, AudioCodes, Cisco, SIP endpoints).

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