Voice Engineer

3 weeks ago

London, Greater London, United Kingdom Insight Global Full time
Job Opportunity

Insight Global is seeking a skilled Voice Engineer to join their team in Central London.

The successful candidate will be responsible for designing, setting up, implementing, supporting, and troubleshooting microphone and voice controls within the organisation's environment. Additionally, they will be part of managing the product lifecycles for voice platforms, providing escalation support, and advanced troubleshooting of critical issues on voice platforms. The candidate will also be involved in analysing production outage trends and recommending long-term product fixes.

Key Responsibilities:

  • Design, deployment, and support of voice platforms
  • Experience with MS Teams Meetings, and MS Teams Phone
  • Hands-on experience on Cisco voice products including Call Manager, Communications Manager (CUCM), Unity Connection, Voice ISR Gateway etc.
  • Experience with Cloud Telephony PBX (Zoom/Teams)
  • Experience in engineering, deployment, and support of large-scale, multisite voice communication systems
  • Ability to clearly document deployment designs and related management and support procedures

Desirable Skills:

  • Experience supporting global enterprise organisations
  • Ability to analyse production data to spot anomalies in configurations or logs
  • Capable of automating repetitive tasks in a production environment
  • Experience with Networking, Security, and VMware
  • Experience with Cloud Migration - SIP, SBC, AWS
  • Experience on various enterprise voice products such as Asterisk IP-PBX, Audio Conferencing bridges
  • Experience on Telecom Carriers management
  • Understanding of Voice Integration APIs
  • Thorough understanding of voice communication concepts and protocols - SIP, SDP, TDM/PSTN

About Insight Global:

Insight Global is a leading provider of professional services and solutions. They are committed to delivering exceptional results and building long-term relationships with their clients.

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