Senior Technical Specialist
5 days ago
Job Summary
Senior 3rd Line Technician
Location: Ringwood, Hampshire, BH24 3FQ
Salary: £45,000 - £50,000, DOE + Profit Share
Hours: 37.5 hours per week
Contract: Full time, Permanent
The Package - Senior 3rd Line Technician:
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance)
About the Role
We are seeking a highly skilled Senior 3rd Line Technician to join our team at Trusted Technology Partnership Ltd. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients.
Key Responsibilities
- Provide high-level technical support to clients via phone, email, and remote access
- Diagnose and resolve complex technical issues
- Collaborate with internal teams to resolve technical issues
- Develop and maintain technical documentation
Requirements
- Proven experience in a technical support role
- Strong technical knowledge of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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