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Technical Support Specialist

3 months ago

Ringwood, Hampshire, United Kingdom Trusted Technology Ltd Full time £3,600
Technical Support Specialist

Location: Remote and Office Hybrid

Compensation: £22,000, depending on experience, plus Profit Share and Benefits

Working Hours: Full-time, 37.5 hours per week

Benefits Include:

  • Tax-free Company Profit Share (first £3,600)
  • 22 days of annual leave plus public holidays, increasing with tenure
  • Additional paid leave for birthdays
  • Performance-based additional paid leave
  • Company sick pay policy
  • Pension Scheme
  • Private Health Insurance, including dental coverage
  • Complimentary Parking
  • Flexible Working Arrangements
  • Opportunities for Career Advancement
  • Fresh fruit, occasional pizza, and premium coffee available

Join us as a Technical Support Specialist
Trusted Technology Ltd is a leading provider of IT Infrastructure and Support Services with over 25 years of experience. Our primary offerings include helpdesk support, on-site engineering, project management, logistics, and technical consultancy. We pride ourselves on our friendly atmosphere and positive corporate culture, offering a blend of remote and in-office work.

As an Employee Ownership Trust and a recent recipient of the South Coast Tech Awards for Leadership Team of the Year, we are committed to fostering a supportive work environment.

Role Overview:

In this position, you will assist customers by addressing their IT-related concerns. This is an excellent opportunity for individuals looking to embark on a career in IT Support.

Your responsibilities will include troubleshooting issues using your initiative, knowledge, and analytical skills, employing remote support tools to resolve problems, and keeping customers informed throughout the resolution process.

Required Skills:

To excel in this role, you should possess a foundational understanding of IT troubleshooting and problem-solving, along with experience in a customer service setting.

Please note that this role is contingent upon a successful standard DBS check.