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Senior Technical Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Trusted Technology Partnership Ltd Full time

Job Summary:

Senior 3rd Line Technician

Location: Ringwood, Hampshire, BH24 3FQ

About the Role:

We are seeking a highly skilled and experienced Senior 3rd Line Technician to join our team at Trusted Technology Partnership Ltd. As a key member of our technical support team, you will be responsible for providing advanced technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Provide expert technical support and troubleshooting services to clients via phone, email, and remote access.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
  • Develop and maintain technical documentation and knowledge base articles to support client queries.
  • Stay up-to-date with the latest technology trends and advancements to ensure our clients receive the best possible support.

What We Offer:

  • Competitive salary range of £45,000 - £50,000, DOE + Profit Share.
  • 22 days annual leave plus bank holidays, increasing with length of service.
  • Birthday as additional paid leave.
  • Additional paid leave (dependent on company performance).

Requirements:

  • Minimum 3 years of experience in a similar technical support role.
  • Strong technical knowledge and expertise in IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Language: en-US