Claims Engineer

5 days ago

Coventry, United Kingdom Adecco Full time
Job Title: Claims Engineer

We are seeking a skilled Claims Engineer to join our team at a leading UK insurance company based in Coventry. As a Claims Engineer, you will play a crucial role in the successful settlement of valid claims in line with policy wording, insurer procedures, and company standards.

About the Role:
  • Handle incoming claims efficiently and accurately within agreed SLAs.
  • Follow procedures to obtain necessary evidence and documentation for claim settlement.
  • Provide support and assistance to policyholders as required.
  • Register claims and maintain clear and concise notes and actions.
  • Process claim payments accurately and promptly.
  • Liaise with insurers following agreed procedures.
  • Comply with training and competence requirements.
  • Uphold exceptional customer service, treating customers fairly.
  • Collaborate with colleagues and other departments to ensure the best outcomes for our customers.
Requirements:
  • A strong technical knowledge of all types of motor vehicles, including E.V vehicles.
  • Previous experience in the Automotive Industry, preferably with a Premium Brand (not essential).
  • Excellent communication and interpersonal skills with a keen eye for detail.
  • Proactive learner with a passion for personal development.
  • IT literate, proficient in email and Microsoft Office suite, especially Excel.
  • Ability to collaborate effectively as a team player to achieve shared goals.
  • Efficiently manage and prioritise workload to meet tight deadlines.
  • Strong command of the English language, both written and verbal.
Desirable Qualifications:
  • Fluency in either French or German (both written and spoken).
  • Proficiency in English and Mathematics at a minimum of GCSE level.
  • NVQ3 qualification in Automotive Light Mechanical Repair Technology with more than 5 years of experience.
  • High Voltage Knowledge and Capability in both Repair and Systems.
  • Core understanding of Warranty Policy and Procedures from any OEM Manufacturer.
Benefits:
  • Hybrid working arrangement for flexibility in work-life balance.
  • 7% pension contribution.
  • Employee well-being suite.
  • Yearly salary reviews.
  • 25 days annual leave + bank holidays.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for claims engineering, please apply now to take the next step in your career.

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