Service Operations Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Wild Recruitment. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our service department, ensuring seamless communication with customers, and maintaining accurate records.
Key Responsibilities- Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Service Request Management: Manage service requests, ensuring that all necessary information is collected and processed efficiently.
- Workload Planning: Plan and coordinate the workload of our engineers, ensuring that all tasks are completed on time and to the highest standard.
- Reporting: Prepare and submit daily service job reports, highlighting any issues or concerns.
- Support and Collaboration: Provide proactive support to our engineers, working closely with the Regional Service Managers to ensure smooth operations.
- Transportation and Logistics: Coordinate transportation for machine deliveries, working closely with the Installation Manager.
- Remedial Quotes: Process remedial quotes in a timely manner, ensuring that all necessary documentation is completed accurately.
- High Workload Management: Ability to manage a high workload, working well under pressure to meet deadlines.
- Customer Support: Excellent customer support skills, with the ability to respond quickly and effectively to customer inquiries.
- Communication: Excellent communication skills, with the ability to work effectively with internal and external stakeholders.
- Attention to Detail: High attention to detail, with the ability to maintain accurate records and process information efficiently.
- Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
- Competitive Salary: £28,000 - £30,000 per annum.
- Private Healthcare: Comprehensive private healthcare package.
- Annual Bonus: Annual company bonus scheme.
- Flexible Working Hours: Monday to Friday, with flexible working hours to accommodate individual needs.
- Life Assurance: Comprehensive life assurance package.
- Holidays: 25 days holiday per annum, plus bank holidays.
- Pension Scheme: Excellent pension scheme, with employer contributions.
- Company Benefits: Access to a range of company benefits, including discounts and a well-being hub.
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