IT Support Specialist

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom Booker Limited Full time
About the Role

As a key member of the Booker IS team, you will play a vital role in ensuring the availability, security, and performance of our systems to drive customer satisfaction and business growth. We are seeking an experienced IT Support Analyst to join our team, who will be responsible for providing exceptional customer support, resolving technical issues, and collaborating with cross-functional teams to deliver high-quality services.

Main Responsibilities
  • Provide timely and effective technical support to customers, resolving issues and improving service delivery.
  • Collaborate with the Service Delivery Managers, Business partners, and Suppliers to review service performance and understand customer experience.
  • Develop and maintain strong relationships with internal stakeholders, including Service Delivery Managers, Business partners, and Suppliers.
  • Contribute to the development and implementation of service management processes and procedures.
  • Participate in the review and improvement of service standards and reporting.
You Will Need
  • Previous experience in an IT or Technical role with a strong customer support background.
  • Experience with change management processes and service management tools.
  • Knowledge and understanding of analytics and reporting tools.
  • Good people management skills, with the ability to effectively work with internal and external teams.
  • Service leadership skills with experience of successful issue resolution and support provision.
What's in it for you

At Booker, we offer a fantastic package of benefits, including a colleague card with discounts at Booker and Tesco, a Tesco colleague discount card, and exclusive access to discounted RAC breakdown cover rates. You will also have the opportunity to join our annual Save As You Earn share scheme and participate in our retirement savings plan. Additionally, you will have access to health and wellbeing support and resources, including our 24/7 Employee Assistance Programme and Virtual GP.
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