Front Office Associate

1 month ago

Paisley, Renfrewshire, United Kingdom Holiday Inn Glasgow Airport Full time
Front Office Associate - Flexible Hours Holiday Inn Glasgow Airport

The Role

Are you enthusiastic about the hospitality sector and dedicated to delivering outstanding guest services? We are on the lookout for a friendly and proactive individual to become part of our team as a Front Office Associate.

As the initial point of interaction for our guests, your responsibilities will include offering a warm and inviting welcome, ensuring a smooth check-in experience, and assisting guests with any inquiries or requests throughout their stay. You will also manage incoming calls, facilitate reservations, and provide guests with essential information about the hotel and surrounding area.

To excel in this position, you should possess strong communication abilities, both written and verbal, and be adept at multitasking and prioritizing effectively in a dynamic environment. Proficiency in computer operations and familiarity with hotel reservation systems are essential, along with a keen attention to detail and a positive, professional demeanor.

If you are passionate about the hospitality industry and committed to creating memorable guest experiences, we encourage you to consider this opportunity.

Employee Benefits

  • Exclusive employee discounts on room rates across the hotel portfolio.
  • Access to the employee room benefit program across the global portfolio.
  • Shopping discounts covering various categories including groceries, fashion, travel, and more.
  • Eye care assistance
  • Complimentary legal and financial advice
  • Counseling services
  • Health and life insurance plans
  • Cycle to work initiative
  • Wellness resources including fitness videos and tips
  • Healthy living advice and recipe suggestions
  • Wellness podcasts and videos
  • Breathing exercises for stress relief
  • 24/7 support and advice hotline
  • Team recognition and rewards
  • Complimentary meals during shifts
  • Free parking facilities

The Ideal Candidate

The ideal candidate will demonstrate excellent communication and interpersonal skills, coupled with a friendly and approachable attitude. A proactive mindset, along with a strong sense of professionalism, is essential.

You should be well-organized and detail-oriented, capable of managing multiple tasks and prioritizing effectively. Experience in a similar role, with knowledge of hotel operations and reservation systems, is preferred. Proficiency in software applications such as MS Office, Excel, and Outlook is also required.

Moreover, you should thrive under pressure, be adaptable to change, and be willing to work flexible hours, including weekends and holidays. A genuine passion for the hospitality sector and a commitment to exceptional customer service are vital.

About the Hotel

Holiday Inn Glasgow Airport is strategically located within the Glasgow International Airport complex, providing convenient access to the city center. Our hotel features 300 modern and comfortable rooms, along with facilities for meetings and events catering to corporate clients.

About Us

Are you seeking a rewarding career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of hotels across the UK, including renowned brands such as Crowne Plaza, Holiday Inn, and Best Western, we offer a premier destination for those looking to advance their careers in hospitality. Join our vibrant team and contribute to the future of the UK hospitality landscape.

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