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Front Desk Associate

2 months ago

Paisley, Renfrewshire, United Kingdom Holiday Inn Glasgow Airport Full time
The Opportunity

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Receptionist at Holiday Inn Glasgow Airport.

As the first point of contact for guests, you will be responsible for providing a warm and welcoming experience, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

You will handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively, and be comfortable working in a fast-paced environment.

You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.

Benefits
  • Employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio.
  • Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
  • Eye care and legal advice.
  • Counseling sessions and hospital benefit plans.
  • Cycle to work scheme and wellbeing tips.
  • Recipe ideas and advice on keeping active and healthy living.
  • Wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line.
  • Team reward and recognition, free meals on duty, and free parking.
The Ideal Candidate

You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor.

You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.

You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload.

You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems.

You should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays.

About Us

Holiday Inn Glasgow Airport is a modern and comfortable hotel located within the Glasgow International Airport complex, offering easy access to the city centre.

Our hotel features 300 bedrooms and a Meetings & Events facility catering to our corporate clients.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management

We are a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.