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Front Desk Associate

2 months ago

Paisley, Renfrewshire, United Kingdom Holiday Inn Glasgow Airport Full time
Hotel Receptionist

The Opportunity

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Receptionist at Holiday Inn Glasgow Airport. As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest inquiries, handle reservations, and process payments in a fast-paced environment.
  • Work effectively as part of a team to ensure seamless operations and maintain a high level of customer satisfaction.
  • Stay up-to-date with hotel information, services, and promotions to provide guests with accurate and helpful information.

Requirements

  • Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
  • Highly organized and detail-oriented, with the ability to multitask and prioritize workload.
  • Previous experience working in a similar role, with knowledge of hotel operations and reservation systems.
  • Excellent computer skills, with proficiency in using software such as MS Office, Excel, and Outlook.
  • Ability to work well under pressure, be flexible and adaptable to changes, and willing to work flexible hours, including weekends and holidays.

About Us

Holiday Inn Glasgow Airport is a modern and comfortable hotel located within the Glasgow International Airport complex, offering easy access to the city centre. Our hotel features 300 bedrooms and a Meetings & Events facility catering to our corporate clients. We are part of LGH Hotels Management, a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.