Housing Manager

4 days ago


Paisley, Renfrewshire, United Kingdom LINK HOUSING ASSOCIATION LTD Full time
About the Role

We are seeking a highly skilled and experienced Housing Officer to join our team at Link Housing Association Ltd. As a key member of our housing management team, you will be responsible for delivering high-quality housing services to our customers.

Key Responsibilities
  • Manage the allocation of properties to customers, ensuring that all procedures are followed and that customers are provided with excellent customer service.
  • Conduct regular tenancy visits to ensure that customers are satisfied with their accommodation and to identify any issues that may need to be addressed.
  • Manage and report on arrears, ensuring that customers are provided with support and guidance to help them manage their finances.
  • Work with customers to resolve any issues or complaints they may have, providing a high level of customer service and ensuring that their needs are met.
  • Collaborate with other teams within the organization to ensure that customers receive a seamless service.
Requirements
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Knowledge of housing legislation and regulations.
  • Experience of working in a customer-facing role, preferably in a housing or property management context.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a dynamic and forward-thinking organization.

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