Lead for Service Enhancement Projects

4 weeks ago

Surbiton, Greater London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Job Overview

Are you prepared to significantly impact mental health services in South West London?

An exciting opportunity has emerged for a motivated and seasoned manager to advance their career by overseeing a range of service transformation and enhancement initiatives, ultimately benefiting our patients. You will play a crucial role in driving improvements in clinical practices and operational processes to ensure exceptional patient care, while empowering our staff to perform at their best. This position will collaborate closely with service leaders and clinicians to strategize and implement enhancements to care planning and clinical pathways across our acute and community services. Emphasis will be placed on quality enhancement, productivity, and data and digital advancements as vital facilitators for this transformation.

Mental health services are central to our goals within the South West London Integrated Care System, with a strong commitment from the system to invest in enhancing mental health, especially during these challenging times.

Key Responsibilities

We seek an individual ready to transition into a more senior, cross-functional management role, working across multiple boroughs and diverse service areas. Experience in healthcare service management and delivery, along with the organization, project planning, and execution of change and enhancement, is essential for this role.

You will be proactive and self-driven, capable of inspiring and engaging others, fostering constructive and sustainable benefits in collaboration with clinical teams. Close collaboration with the senior management team, finance, and strategy colleagues in a matrix structure will be expected to support the development and execution of change, while prioritizing patient-centered improvements.

We look forward to your application.

About Us

We take pride in belonging to South West London and St George's Mental Health NHS Trust.

Our expert services, rich history, and unwavering commitment to delivering the highest quality care for individuals with mental health challenges set us apart. The Care Quality Commission currently rates our services as 'good' - our aspiration is to achieve 'outstanding'.

This is an opportune moment to join our team. We are revolutionizing our approach to community care to support our mission of Making Life Better Together. We have constructed two state-of-the-art mental health facilities at Springfield University Hospital, recognized as among the best globally. Further developments are planned across our sites and services.

We embrace inclusivity and diversity, striving to be actively anti-racist. We aim to attract individuals from all backgrounds and experiences to enrich our collaborative efforts. We are proud to co-produce and engage our local communities in all our endeavors.

We provide flexible working arrangements, career advancement opportunities, and a variety of benefits to foster a positive and welcoming environment where our staff and their careers can flourish.

Responsibilities for Service Line Operational and Financial Improvement

Facilitate the development of operational enhancements and transformations within the service line, encouraging operational colleagues to question existing practices. Utilize established and credible tools and methodologies, including lean processes, to assess and analyze complex and contentious issues that negatively impact current Service Line performance in clinical and administrative processes. Assist in identifying root causes of underperformance. Work to implement improved care pathways or administrative processes that enhance quality and reduce waste. Develop appropriate information-sharing systems to support effective working practices for new end-to-end processes. Assist service lines in understanding data capture and related reporting, including robust benefits realization for each project. Support the creation of business cases as needed. Organize service line workshops to present complex information to staff and senior leaders, engaging them in the change process. Aid in drafting quality impact assessments for service transformation and change. Establish and manage effective governance structures for the Clinical Service Line improvement program. Ensure that program outputs are of high quality, delivered on time, and within budget. Proactively monitor program progress, issues, and risks, taking corrective and mitigating actions as necessary. Draft complex, sensitive, and contentious information, presenting it in a clear format for various stakeholders to support the transformation/change process. Maintain service value and sustainability at the core of change initiatives, seeking opportunities to enhance service efficiency. Identify specific opportunities for improving value by analyzing productivity and driving action plans to optimize this in collaboration with Service Line teams. Analyze demand information to assist Service Line teams in proposing solutions to address surges, post-COVID, and demographic demand increases through effective service development and expansion. Project manage the implementation of new services and operational methodologies.

Transformational Initiatives

Support the development and execution of a Mental Health Transformation Programme, building on prior achievements. This will involve collaboration with designated leads and colleagues within the Strategy team. Collaborate with colleagues to ensure that themes from the Trust Strategy, including a focus on prevention and recovery, are integrated into all improvement and transformation initiatives. Work with colleagues to ensure that a co-production and engagement approach is incorporated into all improvement and transformation efforts. Liaise with a diverse range of colleagues to facilitate Service Line improvement and transformation work, considering the work at place, borough, and system level in SWL and the evolving Primary Care Networks models.

Communication and Relationship Management

Employ advanced influencing skills to inspire, motivate, and engage individuals and teams across the Service Line to deliver swift and high-quality improvement projects. Utilize expert communication, negotiation, and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders regarding service improvements, driving and challenging each key working relationship to innovate and achieve reform in alignment with agreed objectives. Navigate complex and conflicting subjects/problems, including managing potentially challenging situations with staff and stakeholders where resistance to change may occur. Ensure optimal engagement from staff, colleagues, and stakeholders to facilitate continuous change and secure appropriate buy-in.

Experience Requirements

Essential

Experience managing a mental health caseload/pathway or leading a mental health multidisciplinary team. Experience working at a senior clinical or management level. Proven track record of meeting deadlines for large-scale programs of work. Experience drafting reports for committees and program board meetings. Experience in service development/redesign and leading successful implementation of significant change. Experience collaborating with external stakeholders.

Desirable

Experience producing project plans and managing projects against milestones and deliverables. Familiarity with procurement processes.

Qualifications

Essential

Master’s degree or equivalent professional qualification. Project management qualification (e.g., PRINCE2). Evidence of ongoing professional development.

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