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Service Enhancement Project Manager

3 months ago

Surbiton, Greater London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Job Overview

Are you eager to contribute to the advancement of mental health services in South West London?

An exceptional opportunity has emerged for a dedicated and skilled manager to elevate their career by overseeing a range of service transformation and enhancement initiatives, ultimately benefiting our patients. You will play a crucial role in promoting clinical practices and refining operational processes to ensure outstanding patient care, while empowering our staff to perform at their best. This position will involve close collaboration with service leaders and clinicians to strategize and implement enhancements to care planning and clinical pathways across our acute and community services. A strong emphasis will be placed on quality enhancement, productivity, and leveraging data and digital innovations as essential components of this transformation.

Mental health services are central to our objectives within the South West London Integrated Care System, with a commitment from the system to invest in the enhancement of mental health services, particularly during these challenging times.

Main Responsibilities

We seek an individual ready to advance into a more senior, cross-functional management role, working across multiple boroughs and diverse service areas. Experience in healthcare service management and delivery, along with expertise in organization, project planning, and the execution of change and improvement initiatives, is vital for this role.

You will be proactive and self-driven, capable of inspiring and engaging others, fostering constructive and sustainable benefits in collaboration with clinical teams. Close cooperation with the senior management team, finance, and strategy colleagues in a matrix structure will be expected to support the development and execution of change, while prioritizing patient-centered improvements.

We eagerly anticipate your application.

About Us

We take pride in our community at South West London and St George's Mental Health NHS Trust.

We provide expert services, possess a rich history, and are committed to delivering the highest quality care for individuals facing mental health challenges. Our services are already rated as 'good' by the Care Quality Commission, and we aspire to achieve 'outstanding' status.

This is an opportune moment to join our team. We are revolutionizing the way we support our communities to fulfill our mission of Making Life Better Together. We have established two state-of-the-art mental health facilities at Springfield University Hospital, recognized as among the best globally. Further developments are planned across our locations and services.

We embrace inclusivity and diversity, striving to be actively anti-racist. We aim to attract individuals from all backgrounds and experiences to enrich our collaborative efforts. We are proud to co-produce and engage our local communities in all our endeavors.

We offer flexible working arrangements, career advancement opportunities, and a variety of benefits to foster a positive and welcoming environment where our team members and their careers can flourish.

Key Responsibilities

Enhancing Operational and Financial Performance

  • Facilitate the development of operational enhancements and transformations within the service line, encouraging operational colleagues to challenge existing practices.
  • Utilize established and credible tools and methodologies, including lean processes, to assess and analyze complex and contentious issues that negatively impact current service line performance in clinical and administrative functions. Assist in identifying root causes of underperformance.
  • Support the implementation of improved care pathways or administrative processes that enhance quality and reduce waste.
  • Design and implement effective information-sharing systems to promote efficient working practices for new end-to-end processes.
  • Assist service lines in understanding data capture and associated reporting, including robust benefits realization for each project.
  • Support the creation of business cases as needed.
  • Organize workshops for service lines to present complex information to staff and senior leaders, engaging them in the change process.
  • Assist in drafting quality impact assessments for service transformations and changes.
  • Establish and manage effective governance structures for the Clinical Service Line improvement program.
  • Ensure that program outputs are of high quality, delivered on time, and within budget.
  • Proactively monitor program progress, issues, and risks, taking corrective actions as necessary.
  • Draft complex, sensitive, and contentious information, presenting it in a clear format for various stakeholders to support the transformation/change process.
  • Maintain a focus on service value and sustainability during changes, seeking opportunities to enhance service efficiency.
  • Identify specific opportunities for improving value by analyzing productivity and driving action plans in collaboration with Service Line teams.
  • Analyze demand information to assist Service Line teams in proposing solutions to address surges, post-COVID challenges, and demographic demand increases through effective service development and expansion.
  • Project manage the implementation of new services and operational methodologies.

Transformational Initiatives

  • Support the development and execution of a Mental Health Transformation Program, building on previous achievements. This will involve collaboration with designated leads and colleagues within the Strategy team.
  • Work with colleagues to ensure that themes from the Trust Strategy, including a focus on prevention and recovery, are integrated into all improvement and transformation initiatives.
  • Collaborate with colleagues to ensure that a co-production and engagement approach is embedded in all improvement and transformation initiatives.
  • Liaise with a diverse range of colleagues to facilitate service line improvement and transformation efforts, considering the work at place, borough, and system levels in SWL and the evolving Primary Care Networks models.

Communication and Relationship Management

  • Utilize advanced influencing skills to motivate and engage individuals and teams across the Service Line to deliver swift and high-quality improvement projects.
  • Employ expert communication, negotiation, and influencing skills to build and maintain strong working relationships with a broad range of internal and external stakeholders regarding service improvements, driving and challenging each key relationship to innovate and achieve reform in line with agreed objectives.
  • Address complex and conflicting issues, including managing potentially difficult situations with staff and stakeholders where resistance to change may arise. Ensure optimal engagement from staff, colleagues, and stakeholders to facilitate continuous change and secure appropriate buy-in.

Qualifications and Experience

Essential

  • Experience managing a mental health caseload/pathway or leading a mental health multidisciplinary team.
  • Experience working at a senior clinical or management level.
  • Proven track record of meeting deadlines for large-scale programs of work.
  • Experience drafting reports for committees and program board meetings.
  • Experience in service development/redesign and leading successful implementation of significant change.
  • Experience collaborating with external stakeholders.

Desirable

  • Experience in producing project plans and managing projects against milestones and deliverables.
  • Familiarity with procurement processes.

Qualifications

Essential

  • Master's degree or equivalent professional qualification.
  • Project management qualification (e.g., PRINCE2).
  • Evidence of ongoing professional development.