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Client Engagement Director

2 months ago

London, Greater London, United Kingdom IBS Software Full time
About the Role

We are seeking a seasoned professional to join our team as a Director of Client Engagement. This role will be responsible for managing and growing business within the airline, hospitality, and travel/tourism industries.

Key Responsibilities
  • Be the primary point of contact for clients and help position IBS Software as a trusted advisor in the industry.
  • Develop and execute plans to expand the IBS Consulting and Transformation business in assigned accounts.
  • Build and maintain strong, long-lasting consultative customer relationships and partner with clients to understand their business priorities, objectives, and imperatives.
  • Effectively communicate the value proposition through proposals and presentations.
  • Collaborate with IBS Consulting and Product teams to have adequate awareness of services and products and provide inputs that will enhance the account portfolio.
  • Leverage the IBS ecosystem of capabilities across digital innovation, domain experience, and delivery excellence to develop solutions that address client business problems.
  • Formulate marketing, branding, and proposition strategies to improve IBS Software's standing in the account.
Requirements
  • Minimum 12 years of experience in client management and profitable growth, with a minimum of 5 years in a similar role.
  • Strong communication ability and excellent negotiation skills.
  • Graduate in Engineering, Technology, or Science, preferably with a management education.
  • Working language is English, with additional languages of German or Italian being beneficial.