Logistics Administrator

6 days ago


Stevenage, Hertfordshire, United Kingdom Gi Group Full time
Job Summary

We are seeking an experienced Transport Administrator to join our team at Gi Group. As a key member of our operations team, you will be responsible for planning and coordinating transportation services for our clients.

Key Responsibilities
  • Transport Planning: Plan and coordinate transportation services for future dates, ensuring efficient use of resources.
  • Resource Management: Manage ambulance services' resources, including Volunteer Car Service Drivers, to ensure effective and efficient service delivery.
  • Communication: Liaise with hospital staff, communications centers, transport offices, and ambulance crews to ensure patients are conveyed in the most effective and efficient manner.
  • Record Keeping: Enter transport requests into the computer system and maintain accurate records of patient arrival and departure times.
  • Customer Service: Deal with enquiries and complaints from designated hospitals and patients concerning ambulance transportation.
  • Quality Assurance: Assist in monitoring and analyzing service level agreements and provide a focused and reliable patient transport provision.
  • Training and Development: Undertake the training of new staff and assist in the completion of audits.
  • Leave Management: Manage leave requests and absence management for Patient Liaison Assistants.
Requirements
  • DBS Clearance: Must hold an in-date Standard DBS.
  • Education: Good basic education to GCSE standard or equivalent in Maths and English.
  • Experience: Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public.
  • Communication Skills: Excellent written and verbal communication skills.


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