Current jobs related to Apprenticeship in Customer Service Operations - Doncaster, Doncaster - Doncaster & Bassetlaw Teaching Hospitals NHS FT
-
Customer Service Representative
6 days ago
Doncaster, Doncaster, United Kingdom URIS Group Full timeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a talented individual to join our team as a Customer Service Advisor.We're a growing business that's obsessed with caring about our people and customers. Our team is passionate about what they do, and...
-
Head of Apprenticeship Sales
1 week ago
Doncaster, Doncaster, United Kingdom Thales Full timeThales is a world-leading provider of digital security solutions, and we are seeking a highly skilled sales professional to join our team as a Head of Apprenticeship Sales. The successful candidate will be responsible for developing strategic relationships with key stakeholders and driving business growth in the Cyber Digital Solutions sector.Key...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
7 days ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeDeliver Exceptional Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for providing exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide outstanding...
-
Customer Service Representative
7 days ago
Doncaster, Doncaster, United Kingdom Direct Line Group Full timeAt Direct Line Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers navigate their insurance needs.Our team is dedicated to providing expert support, and we're committed to making a positive impact on our customers' lives. If you're passionate about...
-
Customer Service Representative
6 days ago
Doncaster, Doncaster, United Kingdom URIS Group Full timeThe VacancyAre you looking to develop your skills and knowledge within a fast-paced, flexible, and challenging business that prioritizes caring about its people and customers?We offer a fantastic and inclusive culture with opportunities for growth, apprenticeships, bonus, participation in our annual Spotlight Awards, Community Trust, and our recognition...
-
Customer Service Representative
2 months ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout Pavers ShoesPavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.Job SummaryWe are seeking a Customer Advisor to join our team in Doncaster on an 8 hours per week contract. As a Customer...
-
Customer Service Representative
2 months ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAbout Pavers ShoesPavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.Job SummaryWe are seeking a Customer Advisor to join our team in Doncaster on an 8 hours per week contract. As a Customer...
-
Customer Service Representative
1 month ago
Doncaster, Doncaster, United Kingdom Direct Line Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
1 month ago
Doncaster, Doncaster, United Kingdom Direct Line Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
4 days ago
Doncaster, Doncaster, United Kingdom Direct Line Group Full timeAt Direct Line Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in making this happen.Our customers trust us to provide them with expert advice and support, and it's up to you to ensure they receive the best possible service. You'll take calls, help with renewals, make...
-
Customer Service Representative
4 days ago
Doncaster, Doncaster, United Kingdom Pavers Shoes Full timeAre you passionate about delivering exceptional customer experiences and achieving sales targets?Do you have a 'can do' attitude, a passion for great customer service, and enjoy working in a fast-paced environment?Do you want to work for a growing, profitable business with family values and green credentials, offering opportunities for progression?We offer a...
-
Training Operations Manager
2 months ago
Doncaster, Doncaster, United Kingdom Bosch Full timeJob DescriptionKey ResponsibilitiesLead and direct the personnel resource of the apprentice programme across all Bosch brands to ensure day-to-day operational efficiency, adherence to targets, and customer satisfaction.Support and direct the recruitment team in the promotion and filling of apprenticeship vacancies, ensuring maximum recruitment and...
-
Training Operations Manager
2 months ago
Doncaster, Doncaster, United Kingdom Bosch Full timeJob DescriptionKey ResponsibilitiesLead and direct the personnel resource of the apprentice programme across all Bosch brands to ensure day-to-day operational efficiency, adherence to targets, and customer satisfaction.Support and direct the recruitment team in the promotion and filling of apprenticeship vacancies, ensuring maximum recruitment and...
-
Support Technician Apprenticeship Specialist
3 weeks ago
Doncaster, Doncaster, United Kingdom POSTIFY LIMITED Full timeJob SummaryThe role of a Support Technician Apprenticeship is to work as part of the UK Service Desk Team, providing IT support to all UK business users. The successful candidate will be responsible for answering calls and chats to the Service Desk, logging, troubleshooting, and managing incidents through to resolution.Key ResponsibilitiesAnswer all calls...
Apprenticeship in Customer Service Operations
2 months ago
Position Overview
We are seeking two motivated and enthusiastic candidates for an apprenticeship in customer service, initially within the Medical Records Department. After approximately seven months, the successful candidates will transition to the Booking/Reception and Admission teams.
Flexibility to work across various sites is essential to gain comprehensive experience.
Apprenticeship Eligibility Criteria:
- Aged 16 or older
- Resident in the EU/EEA for three or more years
- Not currently enrolled in any formal government-funded education
- GCSE grades A-C in English and Maths or equivalent qualifications
The role is offered on a fixed-term contract lasting 15 months, during which you will work as an apprentice.
As part of your employment, we will support you in achieving an approved apprenticeship standard, ensuring a structured plan is in place to allow you to dedicate 20% of your working hours to your apprenticeship studies.
This apprenticeship is conducted in collaboration with Doncaster College, providing high-quality training at The Doncaster & Bassetlaw Teaching Hospitals NHS Trust. You will undertake the Customer Service Practitioner Intermediate Apprenticeship Level 2, which includes:
Key Responsibilities:
- Performing a variety of administrative tasks within your assigned department
- Communicating effectively with individuals both over the phone and in person
- Assisting with record management (both paper and electronic)
- Utilizing office equipment such as photocopiers, PCs, and filing systems
Support Provided as an Apprentice:
- Participation in college/study sessions as required
- Collaboration with an assessor/mentor to develop a work-based portfolio
- Engagement in work-based assessments
- Completion of assignments/projects related to the apprenticeship framework
- Presentation of evidence portfolios for assessment within designated timeframes
- Ensuring patient case notes are accessible at the point of care
- Managing the filing and retrieval of medical records using established systems
- Preparing and delivering case notes for outpatient clinics according to departmental protocols
- Coordinating with other departments and external entities to ensure data accuracy
- Maintaining the integrity of case notes and correcting any discrepancies
- Participating in the culling of case notes in accordance with retention policies
About Doncaster & Bassetlaw Teaching Hospitals NHS FT:
DBTH is a leading acute trust in Yorkshire, serving a diverse population across multiple hospital sites. Our workforce exceeds 7,000 dedicated professionals.
We are committed to fostering an environment where our team members can grow their careers, and we pledge to help you Develop, Belong, and Thrive within our organization.
As an equal opportunities employer, we welcome applications from all community sectors, particularly from under-represented groups, including individuals with disabilities and members of ethnic minorities.
Benefits:
- A wide range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and various salary sacrifice options
- Discounts on dining, travel, shopping, and financial services through external providers
For further details, please refer to the attached job description and person specification.