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Apprenticeship in Customer Service Operations

2 months ago


Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time

Position Overview

We are seeking two motivated and enthusiastic candidates for an apprenticeship in customer service, initially within the Medical Records Department. After approximately seven months, the successful candidates will transition to the Booking/Reception and Admission teams.

Flexibility to work across various sites is essential to gain comprehensive experience.

Apprenticeship Eligibility Criteria:

  • Aged 16 or older
  • Resident in the EU/EEA for three or more years
  • Not currently enrolled in any formal government-funded education
  • GCSE grades A-C in English and Maths or equivalent qualifications

The role is offered on a fixed-term contract lasting 15 months, during which you will work as an apprentice.

As part of your employment, we will support you in achieving an approved apprenticeship standard, ensuring a structured plan is in place to allow you to dedicate 20% of your working hours to your apprenticeship studies.

This apprenticeship is conducted in collaboration with Doncaster College, providing high-quality training at The Doncaster & Bassetlaw Teaching Hospitals NHS Trust. You will undertake the Customer Service Practitioner Intermediate Apprenticeship Level 2, which includes:

Key Responsibilities:

  • Performing a variety of administrative tasks within your assigned department
  • Communicating effectively with individuals both over the phone and in person
  • Assisting with record management (both paper and electronic)
  • Utilizing office equipment such as photocopiers, PCs, and filing systems

Support Provided as an Apprentice:

  • Participation in college/study sessions as required
  • Collaboration with an assessor/mentor to develop a work-based portfolio
  • Engagement in work-based assessments
  • Completion of assignments/projects related to the apprenticeship framework
  • Presentation of evidence portfolios for assessment within designated timeframes
  • Ensuring patient case notes are accessible at the point of care
  • Managing the filing and retrieval of medical records using established systems
  • Preparing and delivering case notes for outpatient clinics according to departmental protocols
  • Coordinating with other departments and external entities to ensure data accuracy
  • Maintaining the integrity of case notes and correcting any discrepancies
  • Participating in the culling of case notes in accordance with retention policies

About Doncaster & Bassetlaw Teaching Hospitals NHS FT:

DBTH is a leading acute trust in Yorkshire, serving a diverse population across multiple hospital sites. Our workforce exceeds 7,000 dedicated professionals.

We are committed to fostering an environment where our team members can grow their careers, and we pledge to help you Develop, Belong, and Thrive within our organization.

As an equal opportunities employer, we welcome applications from all community sectors, particularly from under-represented groups, including individuals with disabilities and members of ethnic minorities.

Benefits:

  • A wide range of learning opportunities
  • NHS Pension Scheme
  • Generous holiday entitlement
  • Comprehensive health and wellbeing support
  • NHS Car Lease schemes and various salary sacrifice options
  • Discounts on dining, travel, shopping, and financial services through external providers

For further details, please refer to the attached job description and person specification.