Customer Service Representative

4 weeks ago


Doncaster, Doncaster, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Doncaster. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Work collaboratively with the sales team to maintain a friendly and positive store environment
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • A competitive hourly rate of £11.70 (21+), with opportunities for pay increases after completing the required retail induction
  • A generous staff discount scheme, with some benefits available to share with family and friends
  • Holiday entitlement that increases with service
  • Company contribution pension
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST
Requirements
  • Good availability for weekend and weekday working
  • Previous experience in sales, customer service, or a related field (not essential, but desirable)
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills


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