Training Operations Manager

Key Responsibilities

• Lead and direct the personnel resource of the apprentice programme across all Bosch brands to ensure day-to-day operational efficiency, adherence to targets, and customer satisfaction.
• Support and direct the recruitment team in the promotion and filling of apprenticeship vacancies, ensuring maximum recruitment and retention.
• Conduct performance reviews of associates to drive and maintain individual and team performance levels, adhering to company and divisional policies and procedures.
• Identify and assess the future and current training needs and CPD of all programme staff through skills matrices, job analysis, and performance appraisals against KPIs, ensuring effective management of training resources and adherence to budgets.
• Collaborate with the Quality and Curriculum Management teams to ensure the qualifications and skills development of trainers necessary to maintain quality of delivery and maximize government funding.
• Ensure team compliance with company policies, central directives, and mandatory corporate training requirements, promoting a customer-oriented, service provider attitude.
• Facilitate cross-team support to efficiently meet staffing demands and deputize during team absence, maintaining a safe, efficient operation, and management of training resources.
• Manage all apprenticeship training programme performance, utilizing Power BI, Smart Assessor, and other relevant LMS reporting mechanisms to fulfill client requirements and contract KPIs.
• Ensure apprentice programme structure and delivery methods meet Ofsted Education Inspection Framework requirements and all other aspects necessary to preserve and maximize government funding.
• Work collaboratively with brands, dealer networks, and internal/external stakeholders to manage and maintain vehicle training fleets, ensuring correct and suitable vehicles for training delivery and End Point Assessment requirements.
• Develop and implement the apprenticeship training curricula, in line with client requirements and current apprenticeship standards, promoting a holistic and collaborative approach to the Apprentice Programmes offered.
• Evaluate training programme effectiveness through analysis of feedback survey data and regular meetings with internal and external stakeholders, identifying areas for development and equipment shortfall.
• Actively engage in improving business processes by contributing ideas and suggestions, promoting a positive ambassador for the company.
• Communicate proactively and effectively at all levels, both externally and internally, maintaining close working relationships amongst all members of the Training Leadership Team.
• Support the Customer and Business Development Manager in the establishment and delivery of new apprenticeship training programmes as required, ensuring compliance with company and divisional policies and procedures.
• Manage brand-specific survey and post-course feedback mechanisms to identify any areas for development and equipment shortfall, promoting a customer-oriented, service provider attitude.
• Evaluate and manage the annual training and assessment calendar, in collaboration with internal and external stakeholders, to meet current and future capacity requirements, ensuring efficient management of training resources and adherence to budgets.
• Support the administration teams in forecasting the required apprenticeship numbers for each programme, promoting a positive ambassador for the company.
• Control and delegate all elements necessary for the support and delivery of technical and apprenticeship programmes in an efficient and cost-effective manner, ensuring compliance with company and divisional policies and procedures.
• Ensure, with the help of all stakeholders, that all programmes are run within budget through maximization of funding, promoting a customer-oriented, service provider attitude.
• Work closely with the Funding and Apprentice Programme Manager to ensure a holistic and collaborative approach to the Apprentice Programmes offered, promoting a positive ambassador for the company.
• Work closely with the Quality Manager to ensure all self-assessment, quality improvement, and assurance activities are managed and supported appropriately across all programmes, in accordance with company and divisional policies and procedures.
• Work collaboratively with the Curriculum Development Manager to design, develop, and implement highly effective and inclusive training delivery methodologies and resources, promoting a customer-oriented, service provider attitude.
• Liaise with client Training Managers, Bosch UK Key Account Managers, and Sales teams to maximize business opportunities and resolve customer issues when required, maintaining close working relationships amongst all members of the Training Leadership Team.
• Support the Customer and Business Development Manager in the establishment and delivery of new apprenticeship training programmes as required, ensuring compliance with company and divisional policies and procedures.
• Work collaboratively with Centre Management to maintain safe, efficient operation, and management of training resources relating to the customer brands under area of responsibility, promoting a positive ambassador for the company.
• Responsibility for planning, implementation, and achievement of all apprenticeship review and assessment activity (including End Point Assessment), ensuring compliance with company and divisional policies and procedures.
• Contribute towards the development and implementation of departmental and divisional business plans, promoting a customer-oriented, service provider attitude.
• The flexibility to travel throughout the UK is required to support customer accounts and certain business activities, promoting a positive ambassador for the company.
• The job holder is required to show flexibility in ensuring that the Division's business hours are covered, maintaining close working relationships amongst all members of the Training Leadership Team.

Key Qualities

• Possess empathy and ambition for our learners, promoting a customer-oriented, service provider attitude.
• Possess proven organizational and people management skills, ensuring effective management of training resources and adherence to budgets.
• Accept the responsibility for, and ownership of, leading and directing the day-to-day operation of high-performance teams, promoting a positive ambassador for the company.
• Use balanced judgement and informed decision making in the delivery of his/her duties, ensuring compliance with company and divisional policies and procedures.
• Have an in-depth knowledge of the automotive training business and government-funded programmes, promoting a customer-oriented, service provider attitude.
• Have the skills, qualification, and/or experience to successfully manage automotive training programmes, ensuring compliance with company and divisional policies and procedures.
• Be adept in developing and maintaining good working relationships with customers, promoting a positive ambassador for the company.
• Display, at all times, a customer-oriented, service provider attitude and be a positive ambassador for the company, ensuring compliance with company and divisional policies and procedures.
• Understand the goals and operating targets of the Division and the way in which he/she contributes towards the success of Bosch within the UK, promoting a customer-oriented, service provider attitude.
• Actively engage in improving our business processes by contributing ideas and suggestions, promoting a positive ambassador for the company.
• Communicate proactively and effectively at all levels, both externally and internally, maintaining close working relationships amongst all members of the Training Leadership Team.

Additional Information

On offer is a competitive salary and pension contributions, promoting a positive ambassador for the company. With a great package of benefits including annual bonus, a health cash plan, life assurance, and other discounted benefits. We will also provide opportunities for personal and professional development, ensuring compliance with company and divisional policies and procedures.

Within our Internal Job Banding this role is a Band 8 Position, promoting a positive ambassador for the company.