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OES Technical Training Operations Manager
1 month ago
As a key member of the Bosch team, the OES Technical Training Operations Manager will be responsible for leading and directing the day-to-day operations of the technical training team. This includes managing and directing personnel resources, ensuring operational efficiency, and driving customer satisfaction.
Key Responsibilities- Manage and direct personnel resources to ensure day-to-day operational efficiency and customer satisfaction
- Carry out performance reviews to drive and maintain individual and team performance levels
- Identify and assess future and current training needs through skills matrices, job analysis, and performance appraisals
- Work collaboratively with Quality and Curriculum Management teams to ensure quality of delivery and customer satisfaction
- Ensure team compliance with Bosch policies and mandatory corporate training requirements
- Facilitate cross-team support to meet staffing demands and deputise during team absence
- Manage training programme performance using Power BI and LMS reporting mechanisms to fulfil client requirements and contract KPIs
- Work collaboratively with brands, dealer networks, and internal/external stakeholders to manage vehicle training fleets
- Develop and implement training curricula in line with client requirements
- Evaluate training programme effectiveness through analysis of feedback survey data and regular meetings with stakeholders
- Actively work with the Training Leadership Team to ensure cost savings and synergies
- Manage programme attendance, progression, retention, and timely achievement in line with internal and external benchmarks
- Control and delegate elements necessary for the support and delivery of technical programmes in an efficient and cost-effective manner
- Ensure programmes are run within budget with the help of all stakeholders
- Work closely with the Quality Manager to ensure self-assessment, quality improvement, and assurance activities are managed and supported
- Collaborate with the Curriculum Development Manager to support brand design and develop highly effective training delivery methodologies
- Liaise with client Training Managers, Bosch UK Key Account Managers, and Sales teams to maximise business opportunities and resolve customer issues
- Maintain close working relationships amongst all members of the Training Leadership Team
- Work in accordance with Bosch values and philosophy, environmental endeavours, and Health and Safety
- Contribute towards the esteem held by the Bosch brand and reinforce technical attributes/attractiveness of Bosch products and services
- Effectively and efficiently use Bosch resources and costs within influence
- Manage time in line with prevailing priorities set through customer demands
- Contribute towards the development and implementation of departmental and divisional business plans
On offer is a competitive salary and pension contributions, along with a great package of benefits including annual bonus, health cash plan, life assurance, and other discounted benefits. Opportunities for personal and professional development are also available.
