IT Support Specialist

2 months ago


Didsbury, Manchester, United Kingdom Principal IT Full time
{"title": "Service Desk Engineer", "description": "Job Summary

We are seeking a skilled Service Desk Engineer to join our team at Principal IT. As a key member of our IT department, you will be responsible for providing first-level technical support to our staff and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide technical support for various IT incidents and requests.
  • Handle queries raised through our Service Desk portal, phone, or Teams.
  • Monitor helpdesk queries and provide technical support as required.
  • Take ownership of incidents through to resolution.
  • Maintain a high degree of customer service for all support queries.
Requirements
  • A basic level of IT literacy.
  • Basic troubleshooting and problem-solving skills.
  • Basic knowledge of Microsoft-based Operating Systems.
  • Good verbal and written communication skills.
  • Some experience with MS Office.
Desirable
  • Relevant IT Service Delivery experience or IT Desktop Support Experience.
  • Knowledge of User & Security Groups and Active Directory Administration.
  • Using and installing Microsoft Office 365.
The Package

We offer a competitive salary of between £25,000 - £28,500, a favourable holiday allowance, and a company-contributed pension scheme.

", "lang_code": "en-US"}
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