Tenancy Arrears Specialist

BDS are currently recruiting for a Tenancy Arrears Specialist based in a Customer Hub for a well established Housing Association in the Didsbury office in M21.

You’ll be working as part of the specialist team within our Customer Hub, this role will be focused on maximising the collection of debt owed from former customers and colleagues. This will involve responding to incoming contacts from customers, as well as proactively contacting customers for payments and arrangements. As part of the specialist team within the Customer Hub, you’ll also be providing advice and guidance to colleagues to minimise outstanding debts.

What you will need;
- It is essential that you have experience of working in debt recovery
- It would be great if you have experience of working in a rent environment in social housing
- You will need experience of using negotiation/coaching style approaches to achieve positive outcomes
- You will need to have experience of detailed administration and recording procedures
- You will have the confidence and ability to persuade and influence customers, and make decisions supported by knowledge and experience

This is a full time role, Monday
- Friday 35 hours per week, rota basis shift patterns are 8am, 10am-6pm

This is initially a 12 month contract to start ASAP

Pay rate; £14.80ph

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: From £14.80 per hour

Schedule:

- Monday to Friday

Work Location: In person