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Service Desk Engineer

2 months ago

Didsbury, Manchester, United Kingdom Principal IT Full time
Service Desk Engineer

Principal IT is seeking a skilled Service Desk Engineer to join their team. As a key member of the IT department, you will play a vital role in supporting the head office, retail outlets, and remote specialist locations across the UK.

Key Responsibilities:
  • Provide 1st level technical support for various IT incidents and requests.
  • Handle queries raised either by phone, Teams, through the outsourced team, or via our Service Desk portal.
  • Monitor helpdesk queries and provide technical L1 support as required.
  • Take ownership of incidents through to resolution.
  • Maintain a high degree of customer service for all support queries and adhere to service management principles.
  • Troubleshoot basic issues on the LAN, Wi-Fi, and network cable (patching).
Requirements:
  • A basic level of IT literacy.
  • Basic troubleshooting and problem-solving skills.
  • Basic knowledge of Microsoft-based Operating Systems - emphasis on Windows 10 & 11.
  • Good verbal and written communication skills.
  • Some experience with MS Office.
Desirable:
  • Relevant IT Service Delivery experience or IT Desktop Support Experience.
  • Knowledge of User & Security Groups and Active Directory Administration.
  • Using and installing Microsoft Office 365 permissions, calendar sharing, delegation.
  • Experience supporting Desktop, Laptops, Multi-Functional Devices, and Software with skills in a Windows OS / Active Directory environments.
  • Basic TCP/IP knowledge.
  • Remote Desktop Services.
The Package:

If successful, our client is offering a salary of between £25,000 - £28,000, favourable holiday allowance, and company contributed pension scheme.