Aftersales Service Engineer

4 days ago


Southampton, Southampton, United Kingdom UCC Coffee Limited Full time
About the Role

We are seeking a highly skilled and experienced Aftersales Service Engineer to join our team at UCC Coffee Limited. As a key member of our service team, you will be responsible for promoting the UCC brand by providing exceptional service to our clients.

Key Responsibilities
  1. Coffee Equipment Repair and Maintenance: Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
  2. Quality and Consistency: Ensure all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first time fix and customer satisfaction.
  3. Communication and Collaboration: Work proactively with the central call centre, taking day-to-day instructions and keeping them updated, so waiting customers are kept informed.
  4. Health and Safety: Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
  5. Administrative Tasks: Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
  6. Equipment Maintenance: Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
  7. Inventory Management: Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
About You
  1. Customer Service Focus: A confident individual with a passion for customer service.
  2. Coffee Quality Expertise: Excellent understanding of coffee quality and associated equipment.
  3. Problem-Solving Skills: Demonstrates robust problem-solving skills with an electrical mechanical background.
  4. Technical Skills: Computer literate with a clean driving license.
  5. Flexibility and Adaptability: Self-motivated with a flexible approach to work, location, and hours.
What We Offer

We offer a competitive salary of £29,580 (OTE £33k) + Company Vehicle + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.


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