Aftersales Service Engineer
4 days ago
We are seeking a highly skilled and experienced Aftersales Service Engineer to join our team at UCC Coffee Limited. As a key member of our service team, you will be responsible for promoting the UCC brand by providing exceptional service to our clients.
Key Responsibilities- Coffee Equipment Repair and Maintenance: Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
- Quality and Consistency: Ensure all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Communication and Collaboration: Work proactively with the central call centre, taking day-to-day instructions and keeping them updated, so waiting customers are kept informed.
- Health and Safety: Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Administrative Tasks: Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Equipment Maintenance: Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Inventory Management: Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- Customer Service Focus: A confident individual with a passion for customer service.
- Coffee Quality Expertise: Excellent understanding of coffee quality and associated equipment.
- Problem-Solving Skills: Demonstrates robust problem-solving skills with an electrical mechanical background.
- Technical Skills: Computer literate with a clean driving license.
- Flexibility and Adaptability: Self-motivated with a flexible approach to work, location, and hours.
We offer a competitive salary of £29,580 (OTE £33k) + Company Vehicle + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.
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