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Automotive Service Manager

2 months ago


Southampton, Southampton, United Kingdom Snows Group Full time

About the Role

The Snows Group is seeking an experienced Aftersales Manager to lead and manage the dealership's Aftersales team in delivering profitability and customer satisfaction.

Key Responsibilities

  • Manage the Aftersales team to ensure all agreed customer service targets are met to maintain the brand experience.
  • Ensure effective collaboration between the Aftersales, Sales, and Administration teams to deliver excellent customer service.
  • Oversee the day-to-day operations of the Service Department, ensuring resource requirements are met to achieve key targets.

Requirements

  • Passion for delivering an exceptional customer experience.
  • High level of communication and organizational skills.
  • Ability to make decisions and drive results.
  • Valid driving license.

What We Offer

  • Competitive salary and commission structure.
  • Full training and support to help you succeed in the role.
  • Excellent benefits package, including life assurance, pension scheme, and employee assistance program.
  • Opportunities for career growth and development within the Snows Group.

Working Hours

  • Monday to Friday, 08:00 - 18:00, with 1 hour for lunch.