Supervisor, Amazon UK Services Ltd.

2 weeks ago

Banbury, Oxfordshire, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As an Operations Lead/Supervisor with Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our logistics and delivery network. You will be responsible for overseeing the day-to-day activities of our team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Operational Excellence: Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
  • Team Support: Support and train employees to deliver great service and supervise them in their daily tasks.
  • Process Improvement: Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
  • Collaboration: Work with other departments to find solutions to address common issues or support needs in areas of key performance.
  • Data Analysis: Use data analysis to identify ways to optimize safety, quality, and productivity.
A Day in the Life

As an Operations Lead/Supervisor, you will be based in one of our operational sites. You will support your Shift/Area Manager to carry out the plan for the shift. This will involve helping with pre-shift meetings with your team and monitoring procedures to ensure everyone is following safety rules, quality processes, and the priority plan for the day.

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Requirements
  • Language Proficiency: Advanced proficiency in local language in both written and verbal communication.
  • Data Analytics: Relevant experience working with data analytics and using these metrics to identify problems.
  • MS Office Suite: Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Preferred Qualifications
  • Stakeholder Management: Experience of stakeholder management including building and maintaining professional relationships.
  • Operational Experience: Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
  • English Proficiency: Upper intermediate proficiency in English.

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