Technical Support Specialist

6 days ago


Coventry, Coventry, United Kingdom Senitor Associates Full time
Job Summary

Senitor Associates is seeking a highly skilled 2nd Line Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients in the Education sector.

Key Responsibilities
  • Provide 2nd line technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve complex technical issues related to IT infrastructure, network, and hardware
  • Collaborate with internal teams to resolve technical issues and improve overall system performance
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements in the field
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in IT support, preferably in the Education sector
  • Strong understanding of IT infrastructure, network protocols, and hardware
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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