Technical Support Specialist
6 days ago
Senitor Associates is seeking a highly skilled 2nd Line Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients in the Education sector.
Key Responsibilities- Provide 2nd line technical support to clients via phone, email, and remote desktop sessions
- Troubleshoot and resolve complex technical issues related to IT infrastructure, network, and hardware
- Collaborate with internal teams to resolve technical issues and improve overall system performance
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements in the field
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in IT support, preferably in the Education sector
- Strong understanding of IT infrastructure, network protocols, and hardware
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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