Senior Network Programme Coordinator

1 week ago

Edinburgh, Edinburgh, United Kingdom Amazon Full time
Job Summary

This role will be based in EDI7 and will work in deliver a multi-phased policy migration and tooling improvements across global Concessions policy roadmap workflows. It is part of WWDE (World-wide Defect Elimination) team with tech and product partner teams in India (HYD) and North America.

About the Team

This role will give you extensive cross-functional partnership exposure with business and finance stakeholders to identify best practices across the network and lead controls improvement efforts.

Key Responsibilities
  • Perform deep dive analytics on existing processes, identify where process and system improvements are needed, define the desired state solutions, and work through dependencies to establish key project milestones and business requirements.
  • Work through dependencies to establish key project milestones and business requirements.
  • Develop elegant Customer and Customer Service Associate facing products globally.
  • Enable CSAs to effectively and elegantly solve customers' issues using our associate facing products powered through human-centered design.
Requirements
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience in program or project management.
  • Experience in SQL, Access, and Advanced Excel skills.
  • Experience in defect reduction techniques such as Lean and Six Sigma.
Preferred Qualifications
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
  • Experience leading process improvements.

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