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Senior Network Programme Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Amazon Full time
Senior Program Manager, WWDE Concessions Program

Unlocking Customer Excellence

At Amazon, we're committed to delivering exceptional customer experiences. Our Customer Service (CS) team is a vital part of this mission, providing world-class support to customers around the globe. As a Senior Program Manager in our WWDE Concessions Program, you'll play a key role in developing innovative solutions that empower our customers and Customer Service Associates.

This role offers a unique opportunity to collaborate with cross-functional teams, drive process improvements, and lead controls efforts. You'll work closely with business and finance stakeholders to identify best practices and develop strategies for defect reduction. Your expertise in program management, data analysis, and SQL will be invaluable in delivering high-impact results.

About the Role

- Develop and execute program strategies to drive customer satisfaction and defect reduction
- Collaborate with tech and product partner teams to design and implement innovative solutions
- Analyze data and metrics to inform decision-making and drive improvements
- Lead process improvements and controls efforts to enhance customer experience

What We're Looking For

- 5+ years of experience in program or project management
- Proven track record of driving process improvements and defect reduction
- Strong analytical and problem-solving skills
- Experience with SQL, Access, and Advanced Excel

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