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Night Duty Manager

2 months ago

London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: Night Duty Manager

Location: Fulham, London

Salary: £32,000 per annum

Shift Pattern: 4 on / 4 off

Contract Type: Permanent

About the Role:

We are seeking a dedicated Night Duty Manager to join our team at a stunning, high-end residential development in Fulham. As the Night Duty Manager, you will play a key role in maintaining the 5* standards of service that our residents expect.

Key Responsibilities:
  • Provide Exceptional Customer Service: Ensure a luxury experience for all residents, handling any queries or requests promptly and courteously.
  • Oversee Night Operations: Manage the development during the night, ensuring security protocols are followed and that the building is running smoothly.
  • Concierge Duties: Handle any late-night concierge requests, such as booking transportation or accepting deliveries.
  • Vehicle Management: Safely move resident's vehicles as needed, ensuring secure and efficient parking (a clean driving licence is required).
  • Health and Safety: Monitor CCTV, conduct building patrols, and respond swiftly to any emergencies, ensuring the safety of all residents and visitors.
  • Staff Management: Oversee and support night-time concierge and security staff, ensuring they meet service standards.
Requirements:
  • Previous experience in luxury hospitality or concierge management is essential.
  • Exceptional customer service skills, with a 5-star approach to resident care.
  • A clean driving license is required to move vehicles.
  • Strong problem-solving skills, with the ability to remain calm and composed under pressure.
  • A proactive and self-motivated approach to managing tasks and responsibilities.
Why Work with Us:

We value luxury and attention to detail, and we're committed to creating a comfortable and secure environment for our residents. If you're passionate about delivering 5-star service and have the required experience, we'd love to hear from you.

We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and respectful work environment.