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Holiday Home Revenue Administrator
2 months ago
We are seeking a highly skilled and experienced Holiday Home Revenue Administrator to join our team at Haven Holidays. As a key member of our revenue team, you will play a crucial role in ensuring seamless and effective transactions are carried out in line with the latest regulatory requirements.
Key Responsibilities- Manage customer interactions with owners and prospective new owners, providing exceptional service and support.
- Manage transactions related to holiday home purchases, including finance proposals, gathering information, and identification for finance and SMART search purposes.
- Ensure customer expectations on holiday home readiness dates are managed, realistic, and met.
- Manage and assist with after-sales relating to 'snagging' issues, ensuring timely resolution and reporting via the correct channels.
- Ensure the highest levels of customer satisfaction at all points of influence within the customer journey.
- Ensure all training surrounding compliance, GDPR, and FCA regulations are carried out when required and within deadlines outlined.
- Ensure all performance targets and metrics are met.
- Manage inventory stock levels and the holiday home show ground appearance on a daily basis.
- Free use of our leisure facilities, including swimming pool.
- Up to 50% discount off food on park and 20% discount in our shops.
- Opportunity to use our corporate box at the O2 Arena.
- Fantastic discounts with many national brands and retailers.
- 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels.
- Reward and recognition schemes.
- Training and development opportunities, including fully funded qualifications.
- Fantastic health, mind, and money support program.
- Enhanced family-friendly policies and pay (eligibility criteria applied).
- Personable, confident, and able to build relationships with everyone.
- Great communication and organizational skills and experience in a customer-facing environment.
- Highly competent computer skills, with the confidence to learn new systems and databases quickly.
- Proactive, organized, and able to work on own initiative.
- Evidence of previous administrative roles.
- Able to work under pressure and to deadlines.
We are part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves. We aim to offer flexibility where we can, with our holiday home revenue administrator working hours usually 45 hours per week over 5 days, which may include evenings and weekends.
