Settlements Team Member

1 week ago


Nottingham, Nottingham, United Kingdom Yu Group Full time
About the Role

We are seeking an experienced professional to join our Settlements Team as a Settlements Team Member. As a key member of our team, you will play a crucial role in supporting and optimizing our settlement performance within the industry.

Key Responsibilities
  • Manage customer and external agent interactions for meter read queries and resolve metering problems.
  • Act as the primary point of contact for customer-related settlement queries.
  • Validate meter reads in both Gas and NHH Electricity to optimize industry settlement performance.
  • Improve Half Hourly Metering performance by working closely with customers, Meter Operators, and Distribution Companies.
  • Ensure Supply Point administration is up-to-date for electricity, including managing D0095 exceptions.
  • Analyze the portfolio to improve meter read performance and resolve meter points that require focus.
  • Work on internal tickets to resolve customer queries and account problems.
  • Develop effective inter-departmental working relationships.
  • Be flexible and a strong team player, as the role will evolve over time.
  • Understand industry dataflows and be able to interpret their structure and meaning.
  • Experience in dealing with Distribution Companies, Meter Operators, and Distribution Network Operators is desirable.
  • Understand Xoserve and MPAS processes, as you will work closely with these systems to resolve exceptions.
  • Assist management with annual audits and regulatory tasks.
Requirements
  • Sharp decision-making skills to manage technical workload.
  • Experience in the energy/metering industry is preferred.
  • Excellent communication and interpersonal skills.
  • Ambitious and motivated individual who wants a career opportunity.
  • Naturally curious and detail-oriented.
  • Strong team player who can adapt as the role and business evolve.
About Us

Yu Group is a dynamic organization that values passionate and motivated individuals. We offer a wide range of benefits, including:

  • 24 days annual leave + bank holidays
  • Holiday buy-up to 5 additional days
  • Day off on your birthday
  • Employee Assistance Programme
  • Annual salary review
  • Learning and development opportunities
  • Enhanced paternity, maternity, and adoption policies
  • Yu Made a Difference Awards
  • 3 days additional annual leave for marriage/civil partnership
  • Appointment allowance
  • Long service recognition
  • Refer a friend payment
  • Company sick pay (subject to length of service)
  • New modern facilities
  • Death in service and critical illness cover
  • Plus, many more

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